SAN FRANCISCO, June 6, 2017 /PRNewswire/ --
Servicefriend, the pioneer of Hybrid Bot Solutions, has been selected today by Gartner as a Cool Vendor in the May 2017 "Cool Vendors in CRM Customer Service and Support, 2017."
The company, proven by their continued recognition by a number of sources, is now recognized as a trailblazer in customer service automation because of its breakthrough in the delivery of a consistent messaging experience at a massive scale.
Gartner estimates "by 2020, 10% of B2C first-level engagement requests will be taken from virtual customer assistants, up from less than 1% today."
The asynchronous nature and massive volumes of messaging make it impossible to handle messaging with live agents, and equally challenging to rely on bots to solve real customer service issues. Servicefriend's approach offers enterprises the scalability of a bot with the intelligence, comprehension, and empathy of a human.
Servicefriend stands out because it eases consumption of the AI technology, and is bringing pre-trained conversations for defined industries instead of asking customers to build them from scratch. Companies can start use the technology in a very short period of time, and be equipped with industry know-how, best practices and a high level of NLU accuracy.
"We believe our inclusion in the Cool Vendor report by Gartner verifies our innovative and very unique approach for customer service over messaging channels," said Shahar Ben Ami, CEO of Servicefriend. "Enterprises using Servicefriend needed to invest 70% less effort than that needed to be invested with traditional bot-human approaches. Servicefriend is the lowest-cost way to guarantee a consistently outstanding experience for customers 24/7."
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consists of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Servicefriend is the new way for digital transformation. The company was established with the mission to let people communicate with businesses as they do with their friends. Servicefriend provides hybrid bot solutions for selected industries, helping enterprises to provide consistent messaging experience at scale.