ST. LOUIS, Jan. 12, 2017 /PRNewswire/ -- Communicating with customers, prospects and colleagues seems like a simple enough task. It's not. When human beings interact, all types of misunderstandings, misstatements, poor word choice, tone of voice or misinterpreted email messages get in the way of effective communication. There's a wealth of data from a variety of sources showing just how much ineffective communication costs organizations. And many of these same studies illustrate just how wide the skills gap remains between a desired state of effective communication and the current state of communication skills mastery in many organizations.
"Effective communication is the cornerstone of so many critical business competencies and functions. Here at ServiceSkills, we're dedicated to improving the effectiveness of our clients' business operations through proven communication skills training." noted David Friedman, General Manager of ServiceSkills.com. "This white paper helps explain our perspective on this critical set of interpersonal skills. We also offer an excellent business case for communication skills training and we identify most of the common barriers we all face to effective communications."
ServiceSkills: ServiceSkills.com delivers effective employee communication training that will help your organization improve customer satisfaction levels and reduce costly employee turnover. This affordable online learning platform provides your team with access to more than 120 skill-driven training lessons that will help improve communication with customers and coworkers. Topics include the full spectrum of customer service, client retention, team building, employee relations, email etiquette, conflict resolution and management development topics. ServiceSkills.com features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A user-friendly administrative tracking system enables managers and supervisors to monitor performance, recognize gaps and track progress. Courses available in both SaaS web-based delivery as well as LMS courses for your Learning Management System.
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