GLENDALE, Calif., June 8, 2017 /PRNewswire/ -- ServiceTitan, the leading enterprise software for residential HVAC, plumbing and electrical services businesses in the U.S., has announced it is partnering with software company Speetra to integrate pulseM with the ServiceTitan platform to digitally optimize customer engagement.
With the ServiceTitan pulseM integration, home service business owners can use sophisticated SMS technology to automatically send customer satisfaction pulse checks that encourage social media engagement to boost the business's online authority, reputation and search engine optimization.
"Our passion at Speetra is better communication, better service and better business," said Pawan Jaggi, CEO for Speetra. "pulseM is built on a simple truth: homeowners like to talk and engage when great service is delivered. They demand that the process is fast, trendy and natural. With this integration with ServiceTitan, we make customer engagement a powerful tool for home service companies to easily get their customers talking about their service and experience. pulseM curates the fan content for best results."
ServiceTitan's integration with pulseM gives home service businesses a powerful tool to:
- Capture customer sentiment: Pre service bios and post-service pulse checks can bring in customer satisfaction and emotion in both speech and text. If a customer is unhappy, the home service business gets notified in real time via SMS and email with details about why and the customer's contact information.
- Generate social media reviews: pulseM takes happy customers directly to the home service business's social media accounts, meaning more sparkling, public reviews and bigger, stronger SEO for a company's online presence.
- Track the team's performance: Have technicians who deserve recognition? Who may need training? pulseM allows a home service business owner to keep track of how well each of their technicians is doing when it comes to customer service.
"Home service business owners count on ServiceTitan to help them improve customer engagement," said Ara Mahdessian, CEO of ServiceTitan. "This latest integration effort with pulseM does just that. Home services customers can engage on social media and post powerful reviews that will boost SEO for ServiceTitan clients. pulseM and ServiceTitan together will help home service business owners succeed."
pulseM is a revolutionary technology that offers effortless and natural customer engagement, allowing you to take the pulse of your customer. pulseM allows your business to increase survey participation, boost positive social media reviews and improve employee accountability. For more information about pulseM, visit https://pulsem.me/.
ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile solution for field techs, and QuickBooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
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