Servion Announces Application Development Partnership with Nuance Enterprise Division New Relationship Provides Products and Services That Enable Customer Self-Service Solutions for Small- and Mid-Sized Organizations
PRINCETON, N.J., April 15, 2013 /PRNewswire/ -- Servion Global Solutions announced today a new partnership with Nuance Communications, Inc., aimed at delivering price-competitive customer self-service solutions for small to medium-sized businesses (SMB).
The Nuance Enterprise Division's speech and natural language technology drives many of today's most engaging customer self-service experiences around the globe – processing over 12 billion interactions each year. Until recently, the deployment of automated self-service solutions has primarily centered on larger enterprises that have high volumes of customer service calls. To address the gap, Nuance has invested in products and tools that enable enhanced customer service experiences for the lower customer service volumes typically found in SMB organizations. Servion provides Nuance with a partner that can expand SMB design and implementation services with Nuance's product capabilities.
"Making speech solutions available to a wider audience is a key priority for Nuance. The Connections Partner Program, and the combination of our product advances with Servion's development capabilities are important for delivering cost-effective SMB solutions," said Todd Woodstra, vice president, worldwide strategic partner alliances, Nuance Communications. "Partners such as Servion bring the right combination of services skills and affordable service prices that are required for success in the SMB segment."
"Nuance's advancements in speech-recognition and multi-channel self-service products are impressive," said David Baker, vice president of sales at Servion Global Solutions. "This partnership will result in the acceleration of the deployment and use of self-service solutions in the broader market."
Through this partnership Servion will deliver implementation services based on Nuance speech recognition and self-service products and technologies. The organizations will collaborate on design initiatives, as well as refine the packaging of SMB offers. Following the success of the initial partnership, the companies will assess potential expansion for additional Nuance multi-channel self-service products for SMBs.
Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance's proven applications. For more information, please visit www.nuance.com.
About Servion Global Solutions Inc.
Servion specializes in delivering cutting edge Customer Interaction Management (CIM) solutions and applications for Contact Centers, enhancing customer interactions via the phone, internet, email, chat and social media. With more than 600 customers and over 1000 installations spread across 60+ countries, Servion's products and solutions handle more than 7 billion voice/fax/ACD/Web/e-mail interactions per year.
SOURCE Servion Global Solutions Inc.