PHOENIX, March 29, 2017 /PRNewswire/ -- Items that are made in Asia have become increasingly popular because of their high quality, low price and ease of ordering through the Internet. There are, however, some concerns about shipping logistics and customer service when the seller is thousands of miles away.
DressLily and RoseWholesale, based in Asia, feature items that are mostly manufactured in China, Vietnam, the Philippines. They sell a wide array of fashion ware and other items to customers all over the world. As for delivery options, there are quite a few to choose from.
What options do customers have with regard to shipping?
Hayley Cheng, head of Logistics Dept. For DressLily:
DressLily customers have three choices: flat rate shipping, standard shipping and expedited shipping. Flat rate shipping is free but it takes the longest time, usually about 7-30 business days.
Janessa Leon, head of Customer Service Dept. for RoseWholesale:
We also provide the same three options but flat rate shipping is not free. Last year, we added priority direct mail, which is faster than flat rate shipping at about the same price. It depends on the weight of the order.
Is it true that some shipments can take a month?
Most shoppers are looking for the lowest shipping prices so about 70 percent of our customers opt for the flat rate free shipping. Clearing customs in a foreign market can also add time to the delivery. For example, a package shipped to the US requires about four business days to clear customs, sometimes more during busy seasons. So yes, it can take a month for a package to arrive.
Our situation is similar. In order to minimize costs, RoseWholesale does not overstock so shoppers who choose "hot" items may need to wait 7-15 business days for the order to be prepared. This adds to the delivery time but also keeps our prices low. We have optimized our stocking evaluation system to reduce processing time as much as possible. Not every product requires a 15-day wait; some are three working days and others may only be one day.
What are your plans to improve the shipping process?
We are looking into adding priority direct mail as an option. In addition, DressLily is exploring the possibility of increasing the number of warehouses in the US to expedite shipping times.
RoseWholesale will continue to optimize its stocking procedures in order to reduce the processing time. We also plan to establish an automated storage management system to streamline the shipping process, getting goods out of the warehouse more quickly and into our customers'' hands.
Your prices sometimes seem almost too good to be true. Are they?
No, not at all. We combine great prices and free shipping so shoppers can get excellent value. Savvy consumers know a good deal when they see it. Even with extended delivery times, our customers are happy with their purchases. Sometimes good things are worth waiting for.
Prices can vary greatly in the international market. For example, a woman's haircut can cost $50 in the US but you can get the same haircut in China for $10. A 1.5-liter Pepsi is $1 in America but $2 in China. We don't say that a $10 haircut is too good to be true. Global trade offers great value and brings benefits to consumers and businesses.
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