Sitel and WOW! Celebrate 10 Years of Outstanding Customer Care
Global Customer Care Leader and Home Internet, Telephony and Entertainment Provider Earn 17 J.D. Power Awards for Excellent Customer Service
NASHVILLE, Tenn., Aug. 5, 2013 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced the 10-year anniversary of its relationship with WOW!, a leading digital cable, HDTV, DVR, high-speed Internet and local and long-distance phone provider in the Midwest and Southeast. The shared commitment of the two companies to world-class customer care has resulted in 17 J.D. Power and Associates awards for customer satisfaction.
Sitel began providing customer care for WOW! in 2003, starting with a small team in Texas. Since that time, the partnership has grown significantly. Hundreds of Sitel agents service the WOW! account, skillfully assisting customers with a variety of issues, from account inquiries to product and service questions.
"The key to our long and successful partnership is the close alignment in values and culture," said Colleen Abdoulah, chief executive officer and chairwoman of the board at WOW!. "Both WOW! and Sitel derive genuine satisfaction from taking care of our customers and fostering positive customer experiences at all transaction points. With 10 years of experience working together, WOW! and Sitel will continue to deliver personable service that is truly unique."
"Sitel celebrates its outstanding partnership with WOW!," said Bert Quintana, president and chief executive officer of Sitel. "More than just a long-term client, WOW! participates on our client advisory board and provides valuable counsel on the strategic direction and service offerings from Sitel. It's a deep and mutually beneficial relationship. We appreciate the opportunity to work with WOW! and look forward to the next 10 years providing best-in-class customer care together."
Founded in 1996, WOW! offers digital cable, HDTV, DVRs, high-speed Internet and local and long-distance phone services in the Midwest and Southeast. WOW! is privately owned by Avista Capital Partners. With corporate offices in Denver, WOW! employees share a passion for doing things right and delighting our customers with friendly, quality service and affordable prices. Please visit www.wowway.com.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel's 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 120+ domestic, nearshore and offshore centers in 24 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
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