Sitel Named a Global BPO Leader on 2013 GS100 List Customer Care Leader Ranked One of the World's Best Global Outsourcing Providers
NASHVILLE, Tenn., Dec. 12, 2013 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced it has been named to the GS100 Top Global BPO Leaders list for 2013. The list, compiled by Global Services, honors companies that define leadership in the global services industry. Sitel was selected for its role as a world leader in outsourced customer care innovation, managing client programs in 23 countries.
Global Services named Sitel to the list after reviewing extensive BPO market statistics. GS100 honorees are derived using a scientific research methodology based on multiple parameters. Its methodology evaluates each company across multiple dimensions, measured both quantitatively and qualitatively. The study presents a complete view of the dynamics of the most significant segments that make up the IT and business process outsourcing industry.
"The global services market environment has been dynamic. While technology budgets continued to be constrained, organizations were clamoring to re-orient their IT and process management practices to include mobility, cloud, analytics and social media. The GS100 service providers are the ones to quickly adjust to this new reality; the big differentiator is that these companies demonstrate the ability to deliver business outcomes," said Global Services Editor, Ed Nair.
"Recognition on the GS100 list is a direct reflection of Sitel's commitment to world-class customer care. From innovations in omnichannel strategies to re-defining the at-home customer care model, Sitel continues to transform the industry. We are honored to be featured on the GS100 list again this year," said Sitel's President and Chief Executive Officer, Bert Quintana.
About the 2013 Global Services 100
The Global Services 100, now in its eighth year, is a tool for buyers of business and technology services that helps them to identify and select the right vendor. The GS100 analytical model is based on four key criteria: performance and leadership, quality and maturity of customers, breadth of services offered, and spread of global delivery capabilities.
About Global Services
Global Services is a media platform with a portfolio that includes digital magazines, website, events, newsletter, webinars, and customized solutions. Global Services reaches senior executives, sourcing professionals, technology, and functional leaders with more than 1000 large organizations mainly in North America and Europe. Global Services is owned by CyberMedia (India) Limited. www.globalservicesmedia.com
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel's 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.