Social Media Takes the NYPD from Talking to Listening

A 1to1 Media Take 30 Q&A Video Featuring Zach Tumin, a 2015 Gartner & 1to1 Media Customer Experience Excellence Award Winner

Dec 14, 2015, 13:25 ET from 1to1 Media

STAMFORD, Conn., Dec. 14, 2015 /PRNewswire/ -- A city as large and diverse as New York must offer a platform for its 8.4 million citizens to voice their issues and concerns. NYPD's Deputy Commissioner of Strategic Initiatives, Zachary Tumin; and 1to1 Media's Editor-in-Chief Mila D'Antonio, recently discussed how the NYPD actively engages in social media to better understand citizens' issues and forge stronger community relationships. The half hour session is now available for on-demand viewing at 1to1media.com.

At the hyperlocal level, NYPD commanders in over 80 commands engage their communities to understand key issues and share information. Citywide, the NYPD also uses social media as a forensic tool to investigate crime.

This Q&A video highlights the challenges involved in expanding the NYPD's presence from two centrally controlled social media accounts to over 100 accounts managed entirely by their commanders. In the video, Zach and Mila discuss the critical role of executive sponsorship and leadership, of training and support, and how the public has responded to this strategy so far.

To watch the complimentary Q&A, please visit:  http://go.1to1media.com/NPYDSocial

About 1to1 Media

1to1® Media is THE online destination for customer strategy resources to help organizations optimize their customer experience and realize the greatest value from their customers. 1to1 Media provides resources including in-depth articles, infographics, blogs, webinars, and whitepapers that help senior executives to drive change and make customer-based initiatives the centerpiece of their strategies.

1to1 Media's Weekly Digest delivers best practices, trends, and articles that highlight customer-focused initiatives to drive bottom-line impact. 1to1 Media's annual awards programs, The Gartner & 1to1 Media Customer Experience Excellence Awards and the 1to1 Media Customer Champions, highlight excellence among organizations and individuals that take a customer-centric approach to improving their business.

Backed by Peppers & Rogers Group, a global leader in customer strategy and relationship marketing, 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver actionable content to its audience of more than 130,000 decision-makers.

For more information about the New York Police Department, visit: http://www.nyc.gov/html/nypd/html/home/home.shtml

CONTACT:
Mila D'Antonio
Editor-in-Chief, 1to1 Media
mila.dantonio@1to1.com

 

 

 

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