"Inspired by our goal to ensure all guests have a great experience at the North Carolina Zoo, analytics played a key role in determining product selection and placement," explains Steve DiPrima, CEO, Sodexo Sports & Leisure North America. "According to the Association of Zoos & Aquariums, 94 percent of families see zoo visits as a valued opportunity for quality family time and engaged learning experiences for their children. As Sodexo deployed its technology solutions, we kept one fundamental goal at the forefront -- to continually enhance the guest experience."
Foods that Pair Park Attractions with Expectations
By translating consumer-mapping data into imaginative strategies, Sodexo successfully adapted the food offer at North Carolina Zoo allowing visitors to get the most out of their park experience.
Among the initiatives that produced a higher quality guest experience and improved operational performance:
- Designing updated kiosk that are conceptually aligned with park attractions
- Replacing a diner offer with the "Burger Shop!" to deliver quality and speed of service
- Redesigning menus at the "Crocodile" and "Junction" cafés to feature simple, fresh, locally-sourced items
- Introducing North Carolina style barbecue at the "Prairie BBQ", that feature original rubs and a live smoker
A number of other improvements have added value for visitors and contributed to Sodexo's success as well. They include additional renovations, optimized queuing systems to reduce wait time, new easy-to-read menu boards and enhanced customer service training that allows teams to better anticipate and proactively address guest needs.
Sodexo delivers more than 100 services across North America that enhance organizational performance, contribute to local communities and improve quality of life. The global Fortune 500 company is a leader in delivering sustainable, integrated facilities management and foodservice operations.
Learn more about the company at its corporate blog, Sodexo Insights.
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