LAS VEGAS, Dec. 9, 2016 /PRNewswire/ -- Southwest Gas has been recognized for outstanding performance among the nation's leading utilities, according to a survey of utility customers conducted by Cogent Reports™ at Market Strategies International, a leading nationwide research firm. The firm studied 130 natural gas, electric, and mixed-use residential utilities nationwide to determine current customer satisfaction and trust rates, and released its findings in the 2016 Utility Trusted Brand & Customer Engagement™: Residential, which named Southwest Gas a Utility Customer Champion for 2016.
Southwest Gas, a natural gas utility that serves nearly two million customers in Ariz., Calif., and Nev., was evaluated based on three measures: Brand Trust, Operational Satisfaction, and Product Experience. Southwest Gas posted an ECR, or Engaged Customer Relationship, score of 782 out of 1,000, the second highest score amongst all utilities studied.
"Our relationship with our customers is very important to us because we know that they depend on us for safe and reliable natural gas service to their homes and businesses," said John Hester, president and CEO of Southwest Gas. "Southwest Gas is constantly exploring new and innovative ways to exceed our customers' expectations and enhance their experience with our brand. I'm pleased that our efforts have paid off and I'm proud that Southwest Gas has been named a Utility Customer Champion."
CLICK TO TWEET: Top customer champion #utilities in nation include @SWGas at number 2, according to @mrktstrategies Cogent Report. http://bit.ly/2hf0e4F
Market Strategies International is a market research consultancy with deep expertise in consumer/retail, energy, financial services, healthcare, technology and telecommunications. The firm is ISO 20252 certified, reflecting its commitment to providing intelligent research, designed to the highest levels of accuracy, with meaningful results that help companies make confident business decisions.
Market Strategies conducts qualitative and quantitative research in 75 countries, and its specialties include brand, communications, CX, product development, segmentation and syndicated. Its syndicated products, known as Cogent Reports, help clients understand the market environment, explore industry trends and monitor their brand and products within the competitive landscape. Founded in 1989, Market Strategies is one of the largest market research firms in the world, with offices in the US, Canada and China.
Southwest Gas Corporation provides safe and reliable natural gas service to more than 1.9 million customers in Arizona, California, and Nevada.
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SOURCE Southwest Gas Corporation