BELLEVUE, Wash., June 20, 2013 /PRNewswire/ -- Spoken Communications, provider of the first Avaya-based cloud platform for contact centers, today announced a new partnership with AdvanTel Networks, a leading communications integrator.
AdvanTel Networks specializes in the integration of voice, data and contact center solutions for enterprise customers. With a focus on strategic development for contact centers, AdvanTel leverages relationships with best-of-breed technology vendors to offer its contact center clientele a full range of solutions.
"We chose to partner with Spoken because they built their cloud solution on Avaya contact center technology, which is considered best of breed in the market," says Dan Ferguson, CEO of AdvanTel Networks. "Additionally, Spoken has layered on customized reporting tools and features that enhance the existing Avaya portfolio. This gives AdvanTel the chance to offer something our customers have been demanding: an Avaya solution they can implement swiftly while addressing seasonality and scalability needs."
Howard Lee, Spoken CEO, comments, "This partnership is ideal. Spoken has the technological solutions and the culture of innovation, and AdvanTel brings a knowledgeable sales force and wide market base to the table. This partnership allows Spoken to take advantage of AdvanTel's broad and loyal market base so we can continue to focus on our core competency: developing technical solutions to tough contact center challenges."
The Spoken-Avaya Contact Center Cloud Platform is the only contact center cloud available today built on Avaya infrastructure. Access to basic Avaya ACD and CMS functionality is complemented by a full suite of Spoken's à la carte offerings, including call recording, reporting and IVR offerings.
The platform comprises four fully redundant, geographically diverse datacenters and offers 99.99% uptime. Currently supporting over 20 million monthly minutes and 10,000 virtual agents, the Spoken-Avaya Contact Center Cloud Platform supports operations in the U.S. and Europe with no discernable latency.
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently supporting over 20 million contact center minutes per month on the platform, Spoken is a proven leader for a superior customer experience. For more information, visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to the blog at http://blog.spoken.com.
About AdvanTel Networks
AdvanTel Networks is a premier technology solutions provider; designing, implementing and maintaining powerful converged communication networks for customers worldwide. From its regional offices across the U.S., AdvanTel Networks has been building a reputation as a customer service oriented company since 1984 for SMB to Fortune 100 enterprises. As an Avaya Platinum Service Expert Partner and Juniper Elite partner, the company's expert engineers are prepared to help your organization move to the next level with solutions for Security, LAN/Wireless/WAN, VoIP & Traditional voice solutions, Contact Centers, as well as consultation, project management, professional services and managed services.
SOURCE Spoken Communications