BELLEVUE, Wash., Aug. 20, 2013 /PRNewswire/ -- Spoken Communications, provider of the first Avaya-based cloud platform for contact centers, today was ranked as the #91 fastest-growing company in America by Inc. 500. Spoken delivers a full telecom stack as a managed service while providing end-to-end visibility into call flow data via big data analytics.
The 2013 Inc. 500|5000 list ranks America's fast growing companies across 22 industries. Spoken ranked first in the telecommunications category, which comprises eight companies garnering $76.2 million in total revenue with a median growth rate of 1,452.7%. Spoken has experienced a three-year growth rate of well over 3,000%.
"I'd like to commend Spoken and thank their customers and partners who worked so closely with them to develop the product suite," says Jonathan Roberts, Spoken board member and general partner at Ignition Partners. "In addition to being a deep technology company, Spoken is also very customer driven, and this has allowed them not only to deliver innovative architecture but also to solve the myriad of small problems contact centers encounter every day."
"Our growth is thanks to the great team and customers we have," comments Spoken CEO, Howard Lee. "Our industry is no longer about making sure that when a customer calls, someone answers; that's just plumbing. We believe customer service is more than that. The team at Spoken is devoted to improving the customer experience through technological innovation, whether that be with a voice-enabled workflow, with big data analytics or with managed services that free our clients to focus on their core business."
The Spoken-Avaya Contact Center Cloud Platform is the only contact center cloud available today built on Avaya infrastructure. The platform comprises five fully redundant, geographically diverse datacenters and offers 99.99% uptime. Currently supporting over 20 million monthly minutes and 10,000 virtual agents, the Spoken-Avaya Contact Center Cloud Platform supports operations in the U.S. and Europe.
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently supporting over 20 million contact center minutes per month on the platform, Spoken is a proven leader for a superior customer experience. For more information, visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to the blog at http://blog.spoken.com.
SOURCE Spoken Communications