Squaremouth Wins National Award for Customer Service
ST. PETERSBURG, Fla., June 19, 2014 /PRNewswire/ --Travel insurance comparison site, Squaremouth, won a Silver "Stevie" Award for Customer Service Team of the Year in The 12th Annual American Business Awards.
Other finalists included Capital One, who won gold, and Allstate and John Hancock who won bronze.
The American Business Awards are the nation's premier business awards program. This year, over 3,300 large and small organizations were nominated. Winners were selected by more than 240 executives worldwide and received their award during a banquet on June 13th in Chicago.
This is Squaremouth's first nomination and award by the American Business Awards. It is the most recent in a series of accolades the company has received by both customers and national publications.
93% of reviews left by Squaremouth customers on third-party review site, ResellerRatings, are five-star. The company also holds a 92% customer satisfaction rating, well above the industry benchmark of 82%. These accomplishments, coupled with recognition as an INC 5000 Fastest Growing Company, are a sign of the company's success, but it is Squaremouth's unique approach to customer service that truly sets them apart.
Everyone in the Squaremouth office, including the CEO, comprises their customer service team and speaks with customers on a daily basis. This allows customers to receive assistance from travel insurance experts who are also vested employees. The company also provides an exclusive Zero Complaint Guarantee, in which they mediate claims on behalf of their customers and will remove any travel insurance provider from their site who denies a claim unfairly.
"Our customer service team is tasked with providing every single customer with an extraordinary experience," said Squaremouth co-founder and CEO, Chris Harvey. "To be recognized as one of the best customer service teams in the country is a tribute to our entire team's ongoing dedication to meeting and exceeding our customer's expectations."
Details about The American Business Awards and the lists of Stevie winners who were announced on June 13 are available at http://www.StevieAwards.com/ABA.
Squaremouth is an online company that compares travel insurance products from every major insurance provider in the US. Using Squaremouth's comparison engine and customer reviews, travelers can research and compare insurance products. More information: www.squaremouth.com.
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