STA Unveils its Ticket System for SAP
New SAP add-on that simplifies and boosts error reporting
BUDAPEST, Hungary, Sept. 8, 2015 /PRNewswire/ -- STA Consulting announced today that its latest SAP add-on is available for SAP customers. This tool – called STA Ticket System – allows end-users and business analysts to report program errors directly in SAP. The product also includes several useful features to provide detailed and accurate bug reports. The program is highly customizable and can easily be integrated with third party ticketing systems.
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Testing and maintenance processes are often hard going because error reports are incomplete or incorrect due to human error. This results in extra communication, slower error correction and higher costs. STA Ticket System addresses all of these problems at once by providing all relevant information automatically and in a user friendly manner.
The most apparent feature of the tool is that it is integrated right into SAP, so users do not need to start a new program to record a bug report. The program can be started from the System menu right from the problematic program. The program then fills a lot of the ticket information automatically – like system name, user name, logon language, program name, screen number etc. Tickets will never be missing any important information or have typos.
The user has the option to include extra information for developers with a few clicks:
- contents of screen fields
- call stack
- last short dump (if exists)
- last authorization check (SU53)
- screenshot
- shortcut to relevant SAP transaction
The distribution of error reports is highly customizable and flexible. Bug reports can be sent by email to distribution lists using SAP Office or can be sent to third party issue tracking systems using a customer Function Module.
All companies that use SAP can benefit from using STA Ticket System by reducing unneeded communication resulting from incorrect or incomplete bug reports. Extra information included in the tickets makes the developer's job easier so the correction process can be quicker. This results in reduced development effort and less downtime of SAP systems and, most importantly, IT cost savings.
About STA Consulting
STA Consulting Kft. was founded in 2008 in Budapest, Hungary. The main profile of the company is development of add-ons for SAP systems. As an official SAP Application Development Partner, STA creates innovative products that meet the highest quality standards. The company also provides custom ABAP development services and SAP consulting to its customers. For more information, visit http://sta-technologies.com
Media contact:
Tamás Holics
+36 20 251 7788
SOURCE STA Consulting Kft.
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