BLACKBURN, England, May 29, 2014 /PRNewswire/ --
The Electronic Cigarette Company celebrates six years in business next month. Founded in 2008, it was one of the first e cig companies to open shop in the UK.
But how has this small e-cig company, based in Blackburn managed to maintain it's footing in what has become such a highly competitive market? How has The Electronic Cigarette Company (TECC) survived six years and still be thriving?
According to Neil Pritchard, the General Manager, the key elements are having an understanding of your customers' needs and not being afraid of their feedback.
He said "We were one of the original e cigarette companies in the UK so we know this business inside out, and we care about our customers. We don't rush them, as we understand that switching to e cigarettes is a big decision and it's not one taken lightly. It's a complete change of habit and we take the time to support this. Be it finding the right device, trouble-shooting problems or calling our customers back to find out how they are getting on. Plus, we don't tend to leap onto the latest trends, we watch and see where the market is going and then source products that are right for our customers. I guess in the end it all boils down to good old fashioned customer care."
Looking forwards to the next 6 years Customer Services Manager Tara Murray said, "We know that if we keep committing time and respect to our customers, we will continue to stand out from the crowd and stand the test of time."
TECC will be six years old on the 6th June and plan to celebrate with their customers, offering an array of discounts and surprise gifts.
Should you require any further information or wish to discuss TECC's six years of trading in the electronic cigarette industry please do not hesitate to contact us directly on +44(0)7730139822.
Neil Pritchard - Business Operation Manager
SOURCE The Electronic Cigarette Company (TECC)