SOUTHFIELD, Mich., Oct. 17, 2012 /PRNewswire/ -- Stefanini (www.stefanini.com), a global provider of onshore, offshore and nearshore IT outsourcing services, announced today that its Manila, Philippines service delivery center achieved ISO 9001:2008 certification. This accreditation further demonstrates Stefanini's commitment to quality service delivery. This independent assessment was conducted by National Quality Assurance (NQA), an accredited organization under the ANSI-ASQ National Accreditation Board.
"This much-anticipated accreditation demonstrates Stefanini's commitment to customer service and quality in our Philippines center where we proudly serve many global clients," noted Jeff Ruffini, Vice President, Global Delivery.
The process areas of the independent audit included: Quality System Review, Quality Policy / Objectives, Service Levels / Metrics, Document Control, Training, Customer Supplied Product, Customer Satisfaction, Quality Issue Management, Monitoring, Incident Management, and Business Continuity. With this award, Stefanini has five global delivery centers with ISO 9001 certification including Bucharest, Romania; Brussels, Belgium; Davenport, Iowa; Southfield, Michigan, and now Manila, Philippines.
Stefanini has earned the right to display the coveted NQA Quality Shield and ISO 9001 logo to demonstrate its conformance to the standard. ISO 9001 was first introduced in 1987 and requires organizations to demonstrate they have a quality management system in place to ensure consistency and improvement, leading to high levels of performance and customer satisfaction. Certified organizations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.
"We believe a strong presence in Asia Pacific is a key differentiator for Stefanini and we're very proud to receive this certification," said Antonio Moreira, North America and APAC CEO. "We will continue to leverage our capabilities and expertise in Manila as we expand our footprint in China and other parts of this region."
Stefanini is a global IT outsourcing services company with over 17,000 resources across 73 offices in 30 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
NQA is one of the largest and most respected ISO registrars in the world, providing companies and government organizations a single certification resource for management system registration, process and product compliance services and support. Our global presence and resources (over 26,000 clients in over 75 countries) ensures that we can support your needs through our numerous ISO registrations wherever your business takes you. From the Aerospace industry with AS 9100 or AS 9120 registrations to Food safety standards with ISO 22000, you can be confident that your registration with NQA will provide you with an edge over your competition.