"Today, we are able to set up banks for any institution that are 100-percent digital; promote customer engagement with loyalty campaigns; offer a virtual assistant who can understand and process requests via text and voice in a fast, efficient and intuitive manner; and ensure more operational efficiency for back-office structures," says Mr. Stefanini.
By tuning into the main technological trends, Stefanini has built a robust structure for implementing the technological basis to promote digital transformation for customers, including operational efficiency, Internet of Things and cloud computing. "All of our solutions can be connected, ensuring an innovative offer that raises the levels of excellence with cost savings. By understanding the client's pain, we are able to show how technology can help and provide the best solution," affirmed Mr. Stefanini.
North America and Asia Pacific Strategies
With changes in operational direction for the North America and Asia Pacific region, physical changes are also occurring in various offices—including the U.S. headquarters in the Detroit area, scheduled for completion in the first half of 2017. Stefanini has deemed these changes in the region of NA and APAC to be strategic for the company's global growth.
In the headquarters' new office, Stefanini will be opening its first innovation center in the U.S., reinforcing innovative culture and bringing about many benefits for employees, partners and the community.
"North America is the world's largest consumer of technology and one of the great promoters of innovation. Since we have maintained our presence in the United States since 2001, it is time to reach higher ambitions in our U.S. operations, including the possibility of acquiring a company that is in line with our strategy of creating a stronger presence in the digital area," says Mr. Stefanini.
Stefanini has been present in the U.S. for almost 15 years, with initial operations beginning in Fort Lauderdale, Florida; today, the number of U.S. offices has grown to include locations in Southfield (Michigan), Atlanta (Georgia), Chicago (Illinois), New York (New York), Houston (Texas), Philadelphia (Pennsylvania), Richmond (Virginia) and Davenport (Iowa).
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