Stericycle Communication Solutions Puts the Heart in Patient Engagement at HIMSS

ORLANDO, Fla., Feb. 11, 2019 /PRNewswire/ -- Stericycle Communication Solutions (NASDAQ: SRCL), which provides automated and live-voice customer engagement solutions in healthcare and other sectors will be exhibiting at HIMSS19 February 11-15 in Orlando. The company will be featuring a variety of healthcare solutions all designed for optimum patient engagement including agent services; scheduling solutions; messaging solutions; and marketing services.

Stericycle Communication Solutions helps its clients achieve higher customer satisfaction rates, enhance their brands, and grow revenues by creating exceptional customer service experiences. The company manages day-to-day communications for more than 20,000 health systems, doctor's offices, and other customer-centric businesses with services such as live answer, digital answer, scheduling, and reminders.

"Patient engagement is critical as healthcare providers look to create more personal relationships with patients while increasing loyalty," said Michael Good, vice president, Marketing Communication & Related Services, Stericycle Communications Solutions. "Whether it's scheduling an appointment, following up on a physician visit or requesting help with a prescription, our highly-trained, compassionate people combined with cutting-edge technology put the patient first and foremost. This gives our clients the freedom to grow and innovate, acquire more patients, achieve higher patient satisfaction rates, and enhance brand value."

Stericycle today also rolled out new branding and messaging to better reflect the company's focus on customer and patient experiences. The branding conveys Stericycle's commitment to helping organizations add emotion and heart to customer communications making them feel more engaged and cared for by their provider. Companies feel confident that Stericycle can deliver heart, skill and empathy as good as or better an outstanding customer experience as they can themselves.

By combining skilled human customer service representatives with the latest technology solutions, the company delivers best-in-class communication services that keep clients and their customers happy and loyal. "Our agents are highly trained to extend a client's brand because Stericycle becomes part of our customer's organization, making calls efficient for the patient/caregiver, empathizing with anxious patients and just making the experience easier," said Stericycle's Michael Good. "Centralizing contact center functions also makes navigating the system less complex, and digital tools allow patients to interact with their healthcare provider from the comfort of their home. It's all about adding heart to the patient experience and making patients fall in love with their provider."

Visitors to Stericycle's booth (#3385) will learn about the following services and solutions:

• Agent Services: Highly flexible agent services drive accessibility and ensure patient calls are always promptly, compliantly, and professionally answered.
• Scheduling Solutions: Strengthen brands and optimize appointment fill rates by offering convenient online and agent scheduling options to patients.
• Messaging Solutions: Automated email, voice, and text reminders and messaging services reduce no-shows and improve patient satisfaction while enhancing brands.
• Marketing Services: Optimized marketing spend with specialized referral programs to increase revenue, patient acquisition, and loyalty.

About Stericycle Communication Solutions

Stericycle Inc., is a U.S.-based business-to-business services company now operating in 22 countries, is focused on solutions that protect people and brands, promote health and safeguard the environment. For more information about Stericycle, please visit www.stericycle.com

Stericycle Communication Solutions is one of North America's top providers of communication solutions, providing industry-leading telephone answering, appointment scheduling, and automated outreach services. Combining a human touch with innovative technology solutions, Stericycle delivers truly best-in-class communication services. For more information, visit www.stericyclecommunications.com.

SOURCE Stericycle Communication Solutions

Related Links

http://www.stericyclecommunications.com