Superior Customer Experience is the New Competitive Differentiator in Healthcare Placing the Customer Experience at the Heart of Healthcare Success
DENVER, Oct. 17, 2013 /PRNewswire/ -- The Affordable Care Act is giving customers the power to choose their own healthcare coverage. This means that more than 30 million healthcare customers will enter the marketplace. Now, healthcare organizations that were traditionally focused on their B2B customers will have to find different ways to connect with these new enrollees. How are healthcare organizations preparing to alter their strategies to meet the needs of these customers and compete in the new era?
The October edition of TeleTech's CExpress newsletter discusses the importance of creating high-touch customer experiences in the healthcare industry. The organizations that are able to rebuild their cultures around the customer experience will ultimately stand above the competition.
TeleTech's October CExpress includes:
- A look at the tools healthcare professionals are using to focus on the CEX
- A piece of advice on how focusing on service as a differentiator is key
- A story of how a large healthcare provider was able to help practitioners seamlessly adapt to the new reforms
- Advice on the importance of building relationships with the uninsured
- A look at how building trust is key to patient engagement
- An infographic on what trust means for pharmaceutical firms in the new ecosystem
The CExpress newsletter is published 12 times a year and is designed to inspire customer experience excellence. Each issue contains the best customer-centric thought-leadership and in-depth research articles. Sign up to have the publication delivered right to your inbox.
For 30 years, TeleTech Holdings Inc. (NASDAQ: TTEC) and its subsidiaries have helped the world's most successful companies design, enable, manage and grow customer value through the delivery of superior customer experiences across the customer lifecycle. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-enabled solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 39,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit http://www.teletech.com.