GLENVIEW, Ill., March 22, 2017 /PRNewswire/ -- SurePayroll, a leader in providing online payroll to small businesses nationwide, has won a Silver Stevie® Award for Contact Center of the Year in the 11th annual Stevie Awards for Sales & Customer Service. The Stevie Awards are widely considered the world's top honors for customer service, contact center, business development and sales professionals. This award marks SurePayroll's fifth consecutive Stevie.
SurePayroll's Contact Center was a big focus for the company last year as they worked to improve online interaction. "We put more focus on supporting online interaction, mirroring how our customers are actually running their payrolls," noted Jamal Ayyad, vice president of service delivery for SurePayroll. "In addition, we're also building a culture of ownership within the service organization. We serve small businesses, and our customers' customers hold them accountable. By developing business owner mindsets individually and across our teams, we've increased our accountability to each other, and to our customers. We have seen strong improvement in multiple facets of our support."
Over the course of the year, the SurePayroll team improved their live chat response time by nearly 40%, and continued to pare down wait times for customers contacting support by phone.
More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's Stevie's competition. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About The Stevie Awards
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevie's recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
SurePayroll is the trusted provider of easy online payroll services to small businesses nationwide, delivering peace of mind by combining innovative, industry-leading technology and personalized support from an award-winning, U.S.-based customer care team. SurePayroll also provides private-label and co-branded services for accountants and banking partners as well as offering efficient online solutions for managing 401(k) plans, health insurance, workers' compensation, employee screening and more. SurePayroll is a wholly owned subsidiary of Paychex. For more information, please visit http://www.SurePayroll.com.
Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by 45 years of industry expertise, Paychex serves approximately 605,000 payroll clients across more than 100 locations and pays one out of every 12 American private sector employees. Learn more about Paychex by visiting www.paychex.com, and stay connected on Twitter and LinkedIn.
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