In addition, SWBC released an enhanced offering and marketing campaign to all existing Hybrid CPI clients in order for everyone to have access to skip resolution services. This service is now integrated as a part of Hybrid CPI, rather than an additional amenity.
Within SWBC's payments group, recently promoted Jason O'Brien, senior vice president of payments, reported that the division added 50 new financial institutions to its client roster and offers 70 new payment services to its existing client base. The group also partnered with three different technology providers and implemented a sophisticated customer support tool called OneTeam.
Furthermore, the payments team deployed an interactive voice response system that utilizes machine-learning technology to continuously improve voice recognition capabilities, and formed a new product group focused on the continued advancement of payment technology.
The outsource collections department grew its accounts by 27 percent and is currently making over 900,000 outbound calls per month. In November, the group moved from a 27,000 sq. ft. facility to a new 55,000 sq. ft. location in order to support continued growth.
Outsource collections also experienced significant internal expansion with the addition of Jeff Mortenson, vice president of client relations, and the promotions of Brian Croom, vice president of AutoPilot operations; Connie Shoemaker, senior vice president of operations; Nathan Gonzales, director of collections and AutoPilot operations; Jonathan Barkley, manager of client relations; and Mark Damon, senior vice president of AutoPilot risk management sales.
Finally, SWBC's AutoPilot software contracted four new clients, and released SWBC/Temenos Connectors Enhancement. The insurance, ECM and loss mitigation connectors within the Temenos collection platforms, as well as SWBC's AutoPilot software, are both moving from the existing global-user structure to individual user-level credentials.
"This has been an exceptional year for all aspects of our division," said Brad Young, chief operations officer of SWBC's financial institution group. "Our momentum in 2016, both internal and external, has set us up for a very successful year ahead assisting clients with payments processes, risk management, outsourced collections and more."
Headquartered in San Antonio, Texas, SWBC is an international financial services company providing a wide range of insurance, mortgage and investment services to individuals, businesses and financial institutions. SWBC's Financial Institution Group provides quality solutions and services that help financial institutions of all sizes manage risk, generate income and streamline operations. For more information, visit www.swbc.com.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/swbcs-financial-institution-group-reports-internal-and-external-growth-in-2016-300391842.html