GURGAON, India, March 4, 2013 /PRNewswire/ --
Provider of Drug Safety and IT Services, Synowledge, Opts for AMEYO for a Better Customer Service
Synowledge is a provider of drug safety, regulatory affairs as well as IT services to various pharmaceuticals, biotechnology and medical device companies. They have been chosen as outsourcing partners by various international clients for reliable and better services. In order to cater to the needs of their customers, Synowledge espoused AMEYO as their paramount technology for a superior Customer Interaction Management (CIM).
Their objective is to provide IT services to assist manufacturers handle and uphold smooth operations of their business. While drug safety has become important for the maintenance of good health, IT services on the other hand, are required by all businesses to run their operations smoothly. So that these needs could be met efficiently, Synowledge was in the search of a technology that was easily scalable and customizable according to their business needs.
As opined by Mr. Arun S Komandoor, Senior Manager, IT, Synowledge, "We aim at offering outstanding IT services to our customers so as to assist them manage and maintain care free operation of their critical business applications. So that we could effectively execute our business operations and reach out to our customers, we were in the hunt of a technology that is robust, future proof and scalable. We were offered AMEYO by Drishti, which is a complete CIM solution, with features essential for the hassle-free functioning of our business. We have started with AMEYO and discovered it to be the apt solution enabling us in proceeding with our operations efficiently."
The AMEYO solution by Drishti offered them all the necessary features for serving their clients efficiently. With the help of IVR and ACD, they were able to direct their customers to the required agents thereby diminishing wait time. This was helpful in uplifting agent productivity, robust routing capabilities as well as customer satisfaction. Similarly, with the Reporting and Supervisory features, they were able to view real-time and historical data, garner information quickly and configure their reports.
About Synowledge PV Services India Pvt. Ltd.:
Founded in 2006, Synowledge specializes in providing drug safety, regulatory affairs and related IT services to small, mid, and large sized pharmaceutical, biotechnology and medical device companies. They are headquartered in Stamford CT, USA, with operational facilities across the United Kingdom, Columbus, Ohio, and Bangalore, India. Their comprehensive outsourcing solutions combine the unique strengths of both onshore and offshore services to meet all of their clients' pressing needs.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.
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SOURCE Drishti - Soft Solutions Pvt Ltd