T3 Motion CEO William Tsumpes Details Sweeping Changes to Drastically Improve Customer Satisfaction & Service T3 Motion revamps all internal processes from supply chain to delivery, focusing on a new commitment to streamline and significantly improve customer service.
COSTA MESA, Calif., March 14, 2013 /PRNewswire/ -- T3 Motion, Inc. (NYSE MKT:TTTM) a producer of clean/green EV transportation technology for commercial, law enforcement and personal use, today announced that it has begun implementing a series of newly installed systems and streamlined processes that will greatly improve its customer service and parts availability worldwide. This much needed alignment of our priorities will ensure the rapid availability of spares and replacements, improve service response times, streamline order processing and fulfillment with online parts ordering and improve operational efficiencies throughout our entire service organization.
"As CEO of T3 Motion it is my foremost responsibility to ensure that our highly valued customers receive the best quality customer service experience possible. Our vehicles are used throughout mission critical operations in law enforcement, homeland security and commercial security which require the immediate availability of spares and replacement parts to ensure their uninterrupted operations. In order to improve our dealer and field service organizations we are additionally developing a new state of the art T3 Motion International Training facility designed to support our rapidly expanding dealer base and the global delivery of our products and services," stated newly-appointed Chief Executive Officer, William Tsumpes.
"Over the past few weeks, I have taken an aggressive position with strategic and far-reaching changes to every company process from managing the supply chain through vehicle delivery, beginning with our internal customer service department and systems. In just a very short period of time, we have already improved our call center responsiveness, significantly cleared our customer parts backlog, and implemented processes that will streamline future customer service initiatives. With more than 30 years experience in service related industries I feel honored to have this opportunity to set new standards for the way we deliver the needed changes with the goal of exceeding the expectations of our customers."
These customer service enhancements are just a part of a series of significant changes T3 Motion is making under its broader transformation and commitment to provide innovative products by delivering value and putting customers first.
T3 Motion, Inc. (NYSE MKT:TTTM) is headquartered in Orange County, California, and is dedicated to raising the bar on personal transportation technology. For more information, visit www.t3motion.com.
"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding T3 Motion's business, which are not historical facts, are "forward-looking statements" that are not guarantees of future performance. Such forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially from those anticipated by the forward-looking statements. These risks and uncertainties include, among others, factors associated with market conditions and the satisfaction of customary closing conditions related to the proposed public offering. For additional information concerning these and other factors that may cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Registration Statement filed on Form S-1, as amended, and in the periodic reports the Company files from time to time with the Securities and Exchange Commission.
SOURCE T3 Motion, Inc.