CARSON CITY, Nev., Jan. 17, 2017 /PRNewswire/ -- An innovative staffing process reduced workers' compensation premiums by 45 percent and cut unemployment insurance costs by nearly 32 percent for a California human-services provider. Even better: Consumers and their families immediately raved about the clear improvement in the caliber of the agency's newly hired direct support staff.
The nonprofit provider in 2011 introduced an applicant pre-screening survey based on five years of industry research. The study identified the measurable traits shared by top performers in direct-support positions, explains Leo Petrini, co-founder of talintel. Talintel used the data to develop an online survey for potential applicants who are scored on the degree that their personal traits match those of top performers in direct support.
"HR professionals have long recognized that applicants whose personal characteristics closely fit the requirements of a direct-support position are more likely to succeed and deliver excellent support," says Petrini.
Quality of care and reduced costs are even more critical as outcomes-based reimbursements become the dominant model in human-services. The California provider experience shows that agencies can control staffing costs AND improve the quality of care. The agency, which employs more than 200 direct-support staff, experienced dramatically reduced turnover after it began using the talintel system.
Combined savings in unemployment insurance and workers' compensation premiums totaled more than $268,000 for the agency in 2015. The agency invested a major portion of the savings into raises for its direct-support staff, helping to reduce compensation-related turnover and to enhance their competitive position in the local labor market. Other savings include the optimization of training investments and improved efficiency in recruiting when HR can focus on the most promising applicants.
Petrini, an experienced management consultant who has been focused on the use of psychometric research in employee-selection systems, spearheaded the research study that led directly to the development of talintel. The study involved over 1,000 participants as well as academic researchers from University of Minnesota, University of Nevada and Baylor University.
"The opportunity to enhance the efficiency of staff recruitment while dramatically reducing costs and improving consumer experience in the human-services profession has become my passion," says Petrini. "And now we are seeing the impact of our research on the visionary agencies that were among the first to implement its findings and see its benefits."
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