Shopify's mission is to make commerce better for everyone, and today its platform helps small and medium sized merchants manage every aspect of their business. Providing a great customer experience has always been a priority for Shopify and to do that, the company built and operated its own call center solution for many years. However, to support its continued growth, the company realized it needed a more complete solution to handle customer service.
Today, Talkdesk provides Shopify with some of the most sophisticated call center features on the market including:
- Request a call: Allows merchants to request support from inside their app, bypassing the need for additional verification and eliminating wait time.
- Reduced wait times for customers: With the help of Talkdesk's skills-based routing and interactive voice response (IVR) systems, callers are routed to the right agent the moment their calls connect.
- Option to request a call back: If a customer service representative is not immediately available to take the call, customers can request a call back as opposed to waiting on the phone. They will then receive a call from an agent based on their position in the call queue.
- One-click integrations: Deep integrations with both Zendesk and Salesforce ensure customer data is at the agent's fingertips, allowing them to personalize every interaction.
- Reliable and secure platform: Allows every interaction with sensitive user information to be processed securely.
Talkdesk is next-generation cloud-based contact center solution that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, real-time conversations with customers.
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