TantaComm Makes its Powerful Contact Center Solutions Available to Select Industry Partners for OEM Integration
Ease of integration will allow OEMs to quickly offer powerful new call recording and quality monitoring functionality at the right price
MIDDLETON, Wis., Dec. 10, 2013 /PRNewswire-iReach/ -- TantaComm, a global provider of interaction recording, security and regulatory compliance, and performance management solutions for contact centers, has announced it is making its solutions available for third party OEM integration. For almost 20 years the company has been providing direct customers with the best solutions for interaction recording and performance management. Now, providers that offer on-premise or cloud-based customer relationship management, workforce management, or telephony solutions can easily add the rich functionality and robust compliance capabilities of TantaComm products to their offerings.
TantaComm expects that the simple integration of their reliable solutions will allow OEMs to quickly offer powerful new call recording and quality monitoring functionality at the right price. "Our goal when developing our product for the OEM market was to make it especially easy to integrate and support from both a technical and commercial perspective," said Ruben Moffett, TantaComm Chief Operating Officer. "We heard from many OEMs that past integrations resulted in solutions that were difficult to integrate and also difficult to market due to their costs." Moffett continued, "TantaComm's commercial model provides a very profitable revenue stream for our partners. We have received positive feedback from several providers and expect to announce some exciting relationships in the very near future."
The flexibility of the TantaComm Application Programming Interface (API) and Web Services allows seamless integration into third-party software environments. "Our products have been developed using a framework that makes integration very easy," said Nick Morris, Vice President of Technology at TantaComm. "In addition, we have an architecture that is platform agnostic, so OEMs can determine the system that works best for their clients."
The TantaComm product suite enables organizations to capture, analyze and optimize customer and prospect interactions. Leveraging TantaComm, companies can deliver high quality customer experiences, mitigate risk and achieve compliance, and boost sales and service performance. TantaComm products available for OEM integration include:
- Capture – cost-effectively and reliably record interactions
- Protect – ensure the integrity and security of recorded interactions
- Evaluate – efficiently author, publish, evaluate and manage operational performance
About TantaComm
TantaComm is a global innovator in customer interaction recording, security and regulatory compliance and quality management solutions. Many of the world's largest contact centers, service desks, inside sales teams and technology providers have relied on TantaComm to help them deliver great customer experiences for the past 20 years. For more information, visit www.tantacomm.com.
Media Contact: Mary Zinn, TantaComm, 608-826-5139, [email protected]
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SOURCE TantaComm
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