TantaComm Minimizes Cost of Call Center Solutions by Moving to Concurrent Licensing for Core Offerings New Pricing Model Reinforces TantaComm's Position in the Market as Best Overall Value in Customer Interaction Recording and Performance Management
MIDDLETON, Wis., Jan. 22, 2014 /PRNewswire-iReach/ -- Today, TantaComm unveiled a more cost-effective software licensing model for their core contact center solutions. A global innovator in customer interaction recording, security and regulatory compliance and quality management solutions, TantaComm has made significant advances in reducing the product's required technology footprint while providing increasingly robust capabilities across their product suite.
Along with their Capture audio recording solution for both the Enterprise and the SMB market, TantaComm is now offering Capture screen recording and the Protect compliance enablement solutions under the standardized concurrent pricing model. This model will allow customers to purchase fewer licenses than were previously required because it is based on occupancy rates and requires licenses only for interactions occurring at any point in time.
"Customer expectations are changing. We more often see organizations looking for pricing models that better align costs with their true usage of the contact center software," said Tom Nowinski, Director of Business Development at TantaComm. "We work closely with our clients to understand their business and their contact center operations to assess the need for licenses and recommend the most cost effective option." Nowinski added, "Along with the concurrent perpetual licensing model, we address periodic spikes in demand with our SaaS model delivering additional licenses as needed. The ability to mix both types of licenses gives clients the most flexible and economic option."
"As a company we are focused on innovation. Not just in the way we develop and deploy our technology but how we market to and service our customers," said Ruben Moffett, TantaComm's Chief Operating Officer. "We have now moved as many of our products as possible to this licensing model." Moffett continued, "This, combined with the radical reduction in the footprint required to run our software, has helped us win more and more deals. We offer across-the-board innovation in technology, delivery and commercial models."
TantaComm is a global innovator in customer interaction recording, security and regulatory compliance and quality management solutions. Many of the world's largest contact centers, inside sales teams and technology providers have relied on TantaComm to help them deliver great customer experiences. Not just another interaction recording vendor, TantaComm has been serving customers for 20 years and boasts an annual client retention rate of over 98%. Flexible delivery models that meet client needs for implementation, technical design, budget requirements and support are what set TantaComm apart. For more information, visit www.tantacomm.com.
Media Contact: Mary Zinn, TantaComm, 6088265139, firstname.lastname@example.org
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