Tarkett Introduces Online Chat Program New Interactive Online Chat Program Helps Homeowners Navigate Color & Design
CHAGRIN FALLS, Ohio, Dec. 3, 2013 /PRNewswire/ -- Researching all the options available when planning a new floor can be a bit overwhelming, but it doesn't have to be. Now, homeowners can get real-time answers to their color & design questions using Live Person Chat on www.tarkettna.com/home.
Digital engagement is transforming customer service, and elevating the expectations of online and cross-channel shoppers. "Consumers are overwhelmed with choices and need to have resources available to get their questions answered when they need it. Live Chat is a great way for consumers to get immediate information from experts who they can trust," according to Stephanie Galaska, Digital Marketing Manager, Tarkett North America.
Tarkett is working with five talented Interior Designers to provide an additional level of customer support with the Interactive Technology LivePerson Chat. This new offering creates meaningful, real time customer connections that help improve the consumer experience.
Live Chat will work in combination with Tarkett's new iSelect® program, which organizes all Tarkett products – Luxury Vinyl Tile and Plank, Laminate and FiberFloor® - into six beautiful and easy-to-shop palettes, where each design complements the others within that palette. The Designers will walk the homeowners through the iSelect Program to make the shopping process easier. Homeowners can provide some basic information (like their favorite colors, a description of existing furniture, the activity level in their home, etc.) and the designers can help identify the flooring that best expresses the homeowners personality, coordinates with their home and style, while also living up to the wear and tear of everyday. For more information visit http://www.tarkettna.com or call 800-367-8275.
Tarkett is a global leader in innovative and sustainable solutions for flooring and sports surfaces. With a wide range of products including vinyl, linoleum, carpet, rubber, wood & laminate, synthetic turf and athletics track, the Group serves customers in more than 100 countries worldwide. With almost 11,000 employees and 30 production sites, Tarkett sells 1.3 million square meters of flooring every day, for hospitals, schools, housing, hotels, offices, stores and sports fields. Committed to sustainable development, the Group has implemented an eco-innovation strategy and promotes circular economy. Tarkett net sales of 2.3 billion euros in 2012 are balanced between Europe, North America and fast growing countries. Since January 2007, Tarkett has been jointly owned by the Deconinck family (50 per cent) and private equity funds affiliated with Kohlberg Kravis Roberts & Co. L.P. (50 per cent). Tarkett's North American headquarters are in Chagrin Falls, Ohio. For more information about Tarkett global, please visit www.tarkett.com. To learn more about the company's North American residential flooring solutions, visit www.tarkettna.com.