Committing to become the number three TV brand in the U.S. by 2020, TCL restructured its Customer Service leadership in 2015 after thoughtful analysis of its product support processes. By setting clear objectives for the team and empowering its team members, TCL has been able to deliver a service experience that consistently exceeds customer expectations. In just one year, TCL has seen dramatic gains in Customer Satisfaction, Customer Loyalty and First Contact Resolution.
"TCL's focus is on delivering world-class products backed by best-in-class customer support," said Chris Larson, Senior Vice President, TCL. "Our award-winning TCL Roku TV has been consistently recognized as one of the best TVs in the market, so it is exciting to now have our customer advocacy team honored by the Stevie Awards for their commitment to the customer. We are the fastest-growing TV brand in North America and this progress is in large part due to our ability to listen to our customers and deliver an ownership experience that is second to none."
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world's leading business awards programs including the prestigious American Business AwardsSM and International Business AwardsSM.
"The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs," said Michael Gallagher, founder and president of the Stevie Awards. "The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations."
More than 75 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month. Finalists were determined by another 77 judges. Additional details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
TCL Customer Advocacy representatives were awarded Stevie® Awards in the following categories:
Gold Stevie® Award
Category: Back-Office Customer Service Professional of the Year
Winner: Katrina Falceso, TCL Training & Quality Manager
Silver Stevie® Award
Category: Customer Service Team of the Year
Winner: TCL Customer Service Team
Already one of the world's best-selling consumer electronics brands, TCL is now the fastest-growing TV brand in North America. TCL (The Creative Life) was founded more than 35 years ago and prides itself on delivering high quality products featuring stylish design and the latest technology. With extensive manufacturing expertise, a vertically integrated supply chain, and state-of-the-art panel factory, TCL offers innovative televisions, including the award-winning TCL® Roku TV™.
For additional product information please visit www.tclusa.com.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.
TCL is a registered trademark of TCL Corporation.
Roku is a registered trademark and Roku TV is a trademark of Roku, Inc. in the U.S. and in other countries.
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