TD Bank Honored by Greenwich Associates for Business Excellence, Client Satisfaction Commitment to legendary service drives 10 award wins in small business and middle market banking

PORTLAND, Maine and CHERRY HILL, N.J., Feb. 5, 2013 /PRNewswire/ -- TD Bank, America's Most Convenient Bank®, announced today that it has earned top honors in both Small Business Banking and Middle Market Banking by Greenwich Associates, whose annual Excellence Awards recognizes national and regional banks for outstanding customer satisfaction and business services in multiple banking and treasury management categories.

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TD Bank was recognized with five National Small Business awards, including overall client satisfaction and excellence in credit policy, financial stability, online services and personal banking satisfaction, supporting TD's position as an industry leader in customer service.

"The delivery of a legendary customer experience is paramount at TD Bank and we're pleased to see the Greenwich Excellence Awards recognize the efforts that our employees make each day," said Fred Graziano, Head of Regional, Commercial, Government and Small Business Banking for TD Bank. "These awards reflect our commitment to delivering unparalleled service, and providing a more human experience to our customers – something that is often missing in the industry."

TD Bank won the National Middle Market Banking award for financial stability for the fourth year in a row while also winning in the Northeast district for Small Business and Middle Market Banking in both offered categories of Overall Satisfaction and Treasury Management Overall Satisfaction. In total, TD Bank collected 10 Greenwich Excellence Awards.

Greenwich Excellence Awards are determined by banks' performance in Greenwich Associates' annual U.S. Small Business Banking and Middle Market Banking Research Studies, in which decision makers from nearly 31,500 businesses name the banks they use and rate them in 14 banking and treasury management categories. Recognition is based on statistical differentiation at a 95% confidence level.

2012 TD Bank Greenwich Excellence Awards for Small Business Banking (National)

  • Overall Client Satisfaction
  • Credit Policy
  • Financial Stability
  • Online Services
  • Personal Banking Satisfaction

2012 TD Bank Greenwich Excellence Awards for Small Business Banking (Regional)

  • Overall Client Satisfaction- Northeast
  • Treasury Management Overall Satisfaction- Northeast

2012 TD Bank Greenwich Excellence Awards in Middle Market Banking –National

  • Financial Stability

2012 TD Bank Greenwich Excellence Awards in Middle Market Banking- Regional

  • Overall Client Satisfaction- Northeast
  • Treasury Management Overall Satisfaction- Northeast

About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing nearly 8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J., and Portland, Maine. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDMoneyLoungeUS and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD." To learn more, visit www.td.com.

About Greenwich Associates
Greenwich Associates provides research-based strategy management services for financial professionals. Greenwich Associates' studies provide benefits to the buyers and sellers of financial services in the form of benchmark information on best practices and market intelligence on overall trends. Based in Stamford, Connecticut, with additional offices in London, Toronto, Tokyo, and Singapore, the firm offers over 100 research-based consulting programs to more than 250 global financial services companies. Please contact us for further information or to arrange an interview with one of our consultants. You can visit our website, www.greenwich.com, for more information.

SOURCE TD Bank



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