CHERRY HILL, N.J., Oct. 30, 2015 /PRNewswire/ -- TD Bank, America's Most Convenient Bank®, ranks as the best small business bank in the Northeast, according to the 2015 J.D. Power Small Business Banking Satisfaction StudySM. This is the second time TD Bank has captured the trophy in its headquarters region, following a win in 2013.
TD Bank's overall small business customer satisfaction score for Northeast was 796, a significant increase of 25 points compared with last year, placing the bank 26 points ahead of its closest competitor. The J.D. Power study ranks 16 award-eligible banks on categories such as products, account management, fees, locations, credit services and more. According to J.D. Power, TD Bank "performs particularly well in product offerings, facility; fees; account information; and channel activities [including ATM, mobile, phone channel]."
"TD Bank's dedication to consistent customer outreach – ensuring we regularly review relationships, learn our customers' businesses, and share beneficial products and services – has had a tremendous impact," said Fred Graziano, Head of Regional Commercial Banking, TD Bank. "This effort has driven customer satisfaction and account growth."
"In today's banking regulatory environment, the real difference in banking comes down to service, and the service I receive from TD Bank with both my business and personal relationships is exceptional," said Bob Lewis, founder and CEO of Closet & Storage Concepts, a home organization and storage franchisor based in New Jersey. "TD's stores, business services and advanced business products serve our needs and are excellent."
J.D. Power's 2015 small business satisfaction study surveyed approximately 9,000 small business owners or financial decision makers who use business banking services. The study was conducted from June through August 2015.
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
SOURCE TD Bank