Tech Ambience Launches US-Based Call Center Optimized For Pharma/Medical Industries

ORANGE PARK, Fla., Feb. 9, 2015 /PRNewswire/ -- Tech Ambience today announced the opening of a Florida-based business call center division with a specialization in the Pharma and Medical industries (www.techambiencecallcenter.com).  In addition to offering broad-based services for customer service and product sales, the call center has proprietary software and experienced support for the Pharma and Medical sectors. This experience includes work on call center and support projects for many of the largest Pharma and Medical companies in the world.   All staff is US-based and work from Tech Ambience's Florida offices.

"During the course of our work, my colleagues and I have always been amazed that finding professional level call centers has been so difficult," said Prem Anand, Tech Ambience CEO.  "Particularly for the Pharma and Medical industries, a call center can be the key to success in this area's highly specialized marketing, education and sales.  In our view, for a project to be successful in the Pharma/Medical sector, a call center has to be an ongoing partner in the whole process.  It's a must to have specialized software and an experienced management team well versed in the laws and procedures effecting Pharma and Medical work."

The principals of Tech Ambience, a Florida-based IT support, development and services company, have worked with some of the largest firms in the US.  Tech Ambience currently provides software and development services to the military, as well as business clients.

"Our own experience has shown that a call center providing marketing, educational or sales work to the Pharma/Medical sector has to be a participant in the process.  The center must take co-ownership of a project and work with each client as a partner dedicated to the success of the campaign," continued Anand.

"To that end, we have in place proven, proprietary software that not only runs our call center projects but has a module created specifically for the Pharma/Medical Industries.  It offers 'to the second' accurate reports and analysis on every aspect of a campaign including per result costs, specialized record tracking and expansion, sending and tracking of materials, follow up customer tracking and a number of other features written specifically for the Pharma/Medical sector.  The other part of our process is to put a management team in place for each project.  They work closely with clients to make sure each project is on track and is producing the desired results day to day.  The goal is to catch problems while they are still small and to suggest and make campaign revisions as may be required to insure success."

Anand went on to relate that the quality of staff in the call center was a core element.  "All of our call center staff live in Florida.  Many of them are from military families, something we feel strongly about.  We never outsource; all of our call center work is done by our caller team in our Florida offices.  The executive team managing the call center and it's projects have significant career experience in the Pharma/Medical industries along with corporate marketing and customer service."

As part of its service to Pharma and Medical Industry clients, Tech Ambience's call center division provides end-to-end list management and a technical team that can link call center work and results to virtually any client phone or CRM system, should a project require it.

"From our own work, we know how difficult it is to find a professional, reliable, top level call center experienced with the specialized needs of the Pharma/Medical sector," Anand concluded.  "Our call center is designed to offer the seamless, successful, hassle-free experience that so often has been missing."

About Tech Ambience 
Tech Ambience is a respected provider of high-level software development and support to Fortune 1000 clients and the military.  For more information on the Tech Ambience Call Center Division, Please visit www.techambiencecallcenter.com.

Press Contact Information:

Wayne D. McFarland 
Senior Associate 
Tech Ambience 
(818) 651-6347 
www.techambiencecallcenter.com  
Email

SOURCE Tech Ambience