TEL AVIV, Israel, Feb. 21, 2017 /PRNewswire/ -- TechSee's enterprise grade solution – Winner of the 2016 Accenture Innovation Award – is now available to IT Professionals and helpdesk organizations, of all sizes.
The Intelligent Remote Visual Support technology utilizes live video streaming and Augmented Reality to "Teleport" the agent to the customer and provide a guided support session as if the technician is sitting right there next to the customer seeing what he sees, and directing him to the necessary action.
The patent pending innovative no-app solution is addressing growing tech-support needs caused by the massive influx of connected devices. Using live video from the customer's smartphone, the product enables support professionals to see exactly what their customer sees and to visually guide them using Augmented Reality toolset.
TechSee Live! has been successfully deployed in global communication groups such as Liberty Global, Altice and Orange, transforming the way Contact Centers provides technical support. TechSee's Customers have seen significant ROI by dramatically lowering the field technicians dispatch rate, increasing First Call Resolution rate, while improving customer satisfaction.
Responding to a growing demand by IT Professionals, TechSee Live! is now available and offering the same benefits to small and medium businesses Helpdesk.
The Product has been developed with today's demanding customers in mind. With no app download required by the Customer or the Helpdesk, IT Professionals and Helpdesk operations can instantly integrate the product. The intuitive user experience ensures a high success rate in solving problems for the most technology challenged customers.
TechSee's vision is based on recognizing that smart devices require smart support. With the growing role of technology in our daily life and the sheer number of devices shipped for installation daily around the globe the need for scalable customer care and efficient ways to attend to customers technical support needs is a burning one.
TechSee's Solution starts with the "Teleporting" functionalities of streaming video and Augmented Reality. Then TechSee's proprietary deep learning and machine vision algorithms analyze the data that flows through the platform to create a first of it's kind cognitive support system with the goal of empowering support professionals to serve more customers - better and faster.
TechSee is a Support of Things Technology company utilizing augmented reality and deep learning to transform customer service. It's headquartered in Tel Aviv with offices in Boston and Madrid.
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