The Donaldson Group Launches Website Support Packages

Unique Service Level Agreements keep content fresh and websites running smoothly

Dec 20, 2010, 15:04 ET from The Donaldson Group

SIMSBURY, Conn., Dec. 20, 2010 /PRNewswire/ -- While websites have fast become an integral part of running a business, new business development and customer service strategies, the task of building and maintaining an effective website can be difficult and time consuming.  To help organizations keep their websites up-to-date and running smoothly, The Donaldson Group, a nationally recognized leader in image communications, is pleased to announce the launch of Service Level Agreements.

Organizations invest significant time and money in developing websites that effectively communicate with key audiences, but what happens once the site is developed?  Who handles the updates?  Where does one turn for content support, programming, staff training and best practices?  And how about tracking, SEO and analytics?  That is where TDG Service Level Agreements come in.

With a TDG Service Level Agreement, experienced web design and development specialists maintain individual client websites, allowing organizations to concentrate on servicing their customers and doing what they do best.  TDG Service Level Agreements are billed at a predictable monthly fee, which helps companies manage their bottom line while TDG Interactive manages their web strategy. Each package is tailor-made to match the organization's website needs and includes:

  • Pre-determined number of hours per month for support, which includes making changes and updating the site, training, telephone support and consultation
  • Monthly site-wide link check report, which finds broken links and is the first defense against website hackers
  • Quarterly site traffic statistics report
  • Quarterly site health check, which tests contact forms, shopping carts and other interactive elements to ensure they are working properly
  • 24/7 site monitoring for continuous uptime

"Our team knows better than anyone how crucial it is that web content is fresh and problems are addressed promptly," said Jaye Donaldson, president of The Donaldson Group.  "Putting a website in the hands of The Donaldson Group's experienced specialists provides superior website support executed in a quick and efficient manner."

With a Service Level Agreement, TDG Interactive promises a completion date for 'major repairs,' and clients are advised in advance of any additional costs that may be required. If the job is not completed on time and to the client's satisfaction, no costs will be assessed. TDG Service Level Agreements guarantee client satisfaction.

Save time, money and stress by signing up for a TDG Service Level Agreement.  For more information, visit www.tdginteractive.com/SLA or call 860-658-9777.

About The Donaldson Group

The Donaldson Group, located in Simsbury, Connecticut, is a nationally recognized leader in image communications. Capabilities include corporate and brand identity, communications, packaging and interactive media. Our commitment to clients is intelligent planning, design and implementation.  For more information, please contact Jaye Donaldson at jaye (at) donaldson-group (dot) com or visit: www.donaldson-group.com  

Press Contact: Danielle Cyr Ι danielle@cocommunications.com Ι 860.676.4400

SOURCE The Donaldson Group



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