The Hanover Introduces a New Small Commercial Quote Proposal That Agents Can Customize

WORCESTER, Mass., Oct. 19, 2011 /PRNewswire/ -- The Hanover Insurance Group, Inc. (NYSE: THG), a leading provider of property and casualty insurance products nationwide, today unveiled a new small commercial quote proposal to help its agent partners showcase the added value that Hanover brings to their small business customers at the point of sale.

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The new customizable quote proposal was developed in partnership with the company's independent agent partners. It is available through The Hanover's point of sale system for business owner's policies (BOPs), commercial auto and workers' compensation. And it takes just seconds for agents to produce a professional proposal, which can be printed or emailed to their customers.

"This new capability demonstrates -- once again -- that The Hanover is a better choice for small commercial -- one that doesn't approach the business with simple, black box solutions," said Michael Keane, president, small commercial at The Hanover. "By offering our agent partners a customized solution, we can help them to add even more value to every sale and, ultimately, to win more business."

Its innovative features include:

• Co-Branding -- Proposal enables agents to add their agency logo, producer photos and messaging, along with The Hanover logo and messaging
• Default Settings -- Agents can create a customized proposal that can be set as the agency's default for every quote issued, while still having the ability to further tailor at point of sale
• Customized Summary of Coverage -- Independent agents can provide their small business customer with a proposal that summarizes their proposed coverages in a simplified and digestible way
• Tailored Payment Options -- Producers can select from a broad list of billing options and payment plans to meet the needs of customers
• Flexibility -- Agents can access the proposal in a format that fits their needs, including color or black and white; PDF or Microsoft Word, and the proposal is available online for up to 13 months
• Description of The Hanover -- Agents can choose from a shortened company description or longer company description to help their customers' also understand the value that The Hanover brings to them

"Our agency is very pleased with The Hanover's new quote proposal," said Lisa Marciano, CPCU, CIC and senior vice president of operations at Appleby & Wyman Insurance Agency, Inc. "The co-branded, customized document enables our CSRs and producers to quickly and efficiently offer customers a quote that is tailored to fit their needs and easy to understand. The innovative quote proposal is clearly a by-product of The Hanover's small commercial expertise and dedication to helping its agents win in a today's competitive marketplace."

The Hanover's small commercial appetite is broad, with a business owner's policy (BOP) available for more than 500 classes of business.  

Additionally, through The Hanover's total solution for small commercial, the company's agent partners also can access dozens of unique broadening endorsements as well as other coverages for small businesses such as commercial auto, workers' compensation and professional liability.

Agents interested in more detail should contact one of The Hanover's local branch offices, which can be located through the Agent section of www.hanover.com.

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan and Chaucer Holdings PLC, based in London, and their affiliates. The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of agents and brokers.

The company is ranked among the top 25 property and casualty insurers in the United States and has been meeting its obligations to its agent partners and their customers for nearly 160 years.  Through Chaucer, the company also underwrites business at Lloyds in all major insurance and reinsurance classes, balancing global marine, energy, non-marine and aviation with U.K. motor and nuclear. For more information, please visit www.hanover.com.

SOURCE The Hanover Insurance Group, Inc.