The Service Council™ Announces The 2016 Smarter Services™ Executive Symposium, Welcoming Global Service And Customer Experience Executives

BOSTON, Oct. 6, 2015 /PRNewswire/ -- The Service Council™ today announced plans for its 5^th Annual Smarter Services™ Executive Symposium set to take place September 12-14, 2016 at the Swissotel in Chicago, Illinois. (event registration).

The 2016 event theme, "Service Success Tomorrow" will build off of previous year's themes which evangelized an organizational-wide Service partnership and commitment. The "Service Success Tomorrow" theme will emphasize helping organizations in establishing and defining their path to Customer Success taking into consideration the maturity, readiness and capabilities of their organization. Therefore, sessions and workshops will focus on understanding what defines customer success and how organizations can mature from current to desired state, in establishing a next generation customer-oriented organization.

"The Smarter Services™ Symposium is unlike traditional tradeshows. This year we build off of previous participation from leading brands such as Zappos!, Hewlett-Packard, JetBlue Airways, USAA and have engaged our best speaker roster yet," said John Carroll, CEO of The Service Council™.

Past Speakers and presentations include:

• "Connecting With Your World" by Wayne Peacock, EVP, Customer Experience of USAA
• "Case Studies In Failure: The Cost Of Recovery" by Rusty Walther: VP, Global Escalations Management & Customer Experience of Hewlett-Packard
• "Building A Customer-Centered Service Culture" by Bob Johnson, Chief Service and Information Technology Officer of Sprint
• "Understanding Customer Effort: Innovative Tools to Enhance Insight into Customer Preferences" by Mark Groveunder, VP, Customer Service of Acer
• "Why Customer Experience & Loyalty Matter In A Transactional Engagement Model" by Renee Cacchillo, VP, Service Delivery of Safelite AutoGlass
• "Value Added Services: Make Service Better For Your Clients" by Ivin Smith, VP, Customer Service and Worldwide Technical Support of Pitney Bowes

The format for the 2016 event will emphasize an experiential learning environment. In addition to main stage presentations, guests will be provided the opportunity to take part in transformational, case study oriented workshops aimed at creating tangible takeaways that could be implemented within their respective businesses.

Additional Information

• Learn more about The Service Council™.
• To register for the 2016 Smarter Services™ Executive Symposium, visit the registration site: http://servicecouncil.com/symposium2016/symposium-2016-registration/
• Follow us on Twitter, #SmarterServices16

About The Service Council
The Service Council™ is a leading research and advisory firm whose mission is to build and support a platform for the community of service and customer management executives. This platform enables these business executives to benchmark their organization against service leaders, validate their service and support strategy through experiential learning, and seek guidance on the latest trends impacting service and customer support strategies.

For more information on The Service Council™, visit http://www.servicecouncil.com. For general inquiries please submit an email to [email protected].

Contacts
John Carroll
CEO
The Service Council™
T: (617) 717-8300
E: [email protected]
http://www.servicecouncil.com

SOURCE The Service Council

Related Links

http://www.servicecouncil.com