The social revolution comes to mobile workforce management technology with TOA Technologies' ETAdirect Smart Collaboration suite First of its kind native collaboration and communications module connects service providers with location-based and context-aware information when and where they need it to power better business results
CLEVELAND, May 22, 2012 /PRNewswire/ -- Today, mobile workforce management software takes a giant leap forward – it has gone social. A new context-aware communications platform will create the next generation of connected, intelligent service enterprises. ETAdirect SmartCollaboration from TOA Technologies is now available.
"People expect technology to easily connect them to information, and then leverage it to make smarter connections to other people," said Yuval Brisker, co-founder and CEO of TOA Technologies. "Service organizations and their staffs are demanding that the same social, intelligent technology they enjoy in their personal lives be available to make them more productive in their professional lives. We're now delivering those same elements and more within our enterprise applications.
"TOA Technologies is the first to make the service experience natively social, transforming how companies interact within their field service organizations and with customers. With our groundbreaking technology that contextually links everything that is happening in the field with robust, native and easy to use communications tools, TOA has created a truly social, collaborative application that seamlessly joins all stakeholders in the service supply chain."
ETAdirect Smart Collaboration dynamically and automatically connects people in the field to each other based on a variety of contextual and location-based information parameters. For example, if field workers are missing equipment while on the road, they don't have to use a smartphone and log into email just to contact dispatch for help locating another piece of equipment. ETAdirect Smart Collaboration empowers them to quickly identify and connect with a colleague who is located nearby and has the equipment, skill and availability.
Organizations using Smart Collaboration can also:
- Instantly find other resources in the field according to specific parameters including geographical location, equipment, skills and more
- Process activities and inventory items, including reassigning work and transferring equipment, giving recipients the capability to accept or deny requests directly in the messages
- Easily share details about a resource, such as a truck or specific field worker, by dragging and dropping the resource into the message box
- Automatically and centrally log and time-stamp all communications, saving a record of the interaction in ETAdirect
"The more connected service organizations are to what's happening in the field, the better they perform," said Brisker. "Collaboration and communication is faster and more dynamic using ETAdirect Smart Collaboration, because it reflects real-time information within a single, centralized platform. The result is a mobile workforce management solution that provides a superior and interactive user experience while driving tremendous efficiencies for our customers and, most importantly, a better service experience for their customers."
For more information about TOA Technologies and its new ETAdirect Smart Collaboration module, visit http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of cloud-based mobile workforce management applications for large and medium-sized enterprises. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry's only complete on-demand solution using predictive, time-based analytics, ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
ETAdirect manages the mobile workforces of global brands in the satellite/cable/broadband, telecom, insurance, home services and retail industries. Named Best of Breed and Visionary solution in Gartner's 2011 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America.
Available Topic Expert(s):
For information on the listed expert(s), click appropriate link.
SOURCE TOA Technologies