"Low fuel prices, favorable lease deals and the availability of low-interest loans are attracting buyers to SUVs, which historically are more expensive than most car models," said Dave Sargent, vice president of global automotive at J.D. Power. "However, since consumers, on average, pay a 9% premium for an SUV compared with a comparably equipped sedan, many consumers still are not considering an SUV."
SUV buyers are more likely to purchase their vehicle for its cargo capacity, compared with car buyers (42% vs. 20%, respectively); 4WD/AWD capability (48% vs. 9%); and safety (45% vs. 38%). It's notable that, in the J.D. Power 2016 APEAL Study,SM SUV owners rate the "feeling of safety when driving the vehicle" higher than car owners.
Car buyers who rejected the SUVs they shopped at a dealer did so primarily due to a higher price and a desire for better gas mileage. Conversely, SUV buyers who shopped for cars rejected the cars because they were too small, lacked the desired cargo capacity and lacked 4WD/AWD capability.
Not only are SUVs typically more lucrative for auto manufacturers in terms of profit margins, but they are also proving to be a good way to entice buyers away from other brands. For example, the study indicates that SUV buyers are less brand loyal than car, pickup or minivan buyers. In fact, 38% of SUV buyers report never before owning the brand of their new SUV, a higher number than for car, pickup and minivan buyers.
Compact SUVs, the largest-volume segment in the industry, are the most shopped or considered vehicles in the market—and also have one of the industry's highest close rates. More than six in 10 (61%) new-vehicle buyers who shopped for a compact SUV actually bought a compact SUV. Three compact SUVs—Honda CR-V, Toyota RAV4 and Ford Escape—are among the 10 most shopped/considered models by new-vehicle buyers.
Following are additional findings of the 2017 study:
- Reliability is a top purchase reason, increasing to 59% in 2017 from 55% last year. That's the highest in six years and the third-most often stated purchase reason behind exterior styling (62%) and interior styling (61%). "Even though manufacturers are producing vehicles with the highest quality levels ever achieved, vehicle reliability continues to be a top concern among buyers," Sargent said.
- For some brands, the perception of poor reliability continues to persist and lead many consumers to exclude them from further consideration. One example is Kia. The Korean brand is one of the most avoided non-premium import brands due to concerns about reliability, yet it earned the highest ranking among all brands in the recent J.D. Power 2016 Initial Quality StudySM (IQS).
- On the heels of last year's Volkswagen diesel emission problems, this year's study indicates a significant drop in consideration of the brand, slipping to 4.5% from 6.2% last year. Avoidance of Volkswagen due to reputation of the manufacturer increases to 20% in 2017 from 9% in 2016. Note that other brands have bounced back from blows to their reputation, and time will tell how long it takes Volkswagen to fully recover.
About the Study
The 2017 U.S. Auto Avoider Study, now in its 14th year, examines the reasons consumers purchase, reject and avoid models in the marketplace when shopping for a new vehicle. The 2017 study measures shopping behavior among new-vehicle buyers who purchased during 2016.
The study is based on responses from more than 27,500 owners who registered a new vehicle in April and May 2016. The study was fielded between July and September 2016.
Media Relations Contact
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SOURCE J.D. Power