KING OF PRUSSIA, Pa., Sept. 11, 2012 /PRNewswire/ -- TMG Health, the leading national provider of expert solutions for health plans in the Medicare Advantage, Medicare Part D and Managed Medicaid markets, is now offering its clients a new TTY Service supported by NexTalk, the leading provider of deaf, hard of hearing and foreign language accessible telecommunication solutions.
The NexTalk TTY service, offered in conjunction with TMG Health's strategic sourcing solution or as part of a component solution for Member and Provider Call Center Services, is an advanced intuitive solution that can directly impact CMS Medicare Star Ratings and improve the member experience.
"Successful contact with a TTY service is a weighted measurement in the CMS Star Ratings for Medicare Advantage plans," said J.D. Yanek, Director of Customer Service at TMG Health's Amarillo, Texas Call Center. "By utilizing the hosted solution from NexTalk, TMG Health can positively influence our Clients' revenue stream by helping to maintain or increase their Star Ratings."
The TTY service offered by TMG Health and NexTalk ensures immediate response to member calls by vetting out misdials, providing multiple access points for TTY calls and eliminating the possibility of the member receiving a busy signal. The service features a two-way text conversation where all keystrokes are live between the member and the Call Center agent. In addition, all conversations can be stored electronically, making them readily available in the event of a government audit.
"NexTalk is pleased to partner with TMG Health with their strong commitment to service and technology to enhance the customer experience", said Gary Bowen, CEO of NexTalk.
For more information about TMG Health's Call Center solutions for health plans and Pharmacy Benefit Managers in the Medicare Advantage, Medicare Part D and Managed Medicaid markets, please call John Montague at 1-855-292-8743 or email ProfessionalSolutions@TMGHealth.com.
About TMG Health
TMG Health is the leading national provider of expert solutions for Medicare Advantage, Medicare Part D and Managed Medicaid plans. With more than 14 years of experience in providing technology-enabled services to the government market exclusively, our knowledge of health plan processes, CMS requirements and the daily challenges plans face within the government market is second to none. Our expertise, coupled with a strong commitment to our Clients' success, positions us as a trusted partner who can help solve the challenges of today and prepare for those of tomorrow.
TMG Health has a legacy of serving both large and small health plans, including Blue Cross Blue Shield plans and Pharmacy Benefit Managers, across the nation. We offer a full range of tried and true solutions and can manage the processes for the complex Dual Eligible (Medicare/Medicaid) population.
TMG Health understands our Clients' needs for agile and scalable solutions that allow them to focus on member outcomes, revenues and growing competition. Our innovative solutions are built to keep pace with the changing needs of the government market and enable our Clients to stay competitive and successful.
TMG Health is headquartered in King of Prussia, Pa. and is a subsidiary of Health Care Service Corporation (HCSC), the largest customer-owned health insurer in the United States and fourth largest overall, operating through its Blue Cross and Blue Shield® Plans in Illinois, New Mexico, Oklahoma and Texas. HCSC's headquarters is located in Chicago, IL.
Visit www.tmghealth.com to learn more about TMG Health.
NexTalk, Inc is located in South Jordan, UT and is the leader in telecommunications solutions for deaf, hard of hearing, and limited English speaking individuals. NexTalk services some of the country's most well-known organizations in healthcare, technology, financial services, and government agencies, providing call center support, video remote interpreting, over-the-phone interpreting and document translation.
SOURCE TMG Health