TOA Technologies continues to dominate Latin American market as the leading provider of field service management solutions
Global provider of field service and mobile workforce management technology has grown its business in Latin America from zero to 20 percent of total company revenue in less than two years
RIO DE JANEIRO and CLEVELAND, Oct. 22, 2013 /PRNewswire/ -- Rapid adoption of new mobile and cloud technologies. Rethinking operational business processes. And renewed focus on building high-quality and long-lasting relationships with customers. It was the convergence of these three business trends in Latin America that drove TOA Technologies, a leader in field service management solutions, to enter the Latin American market at the end of 2011, building on its successes in North America and Europe. Less than two years later, TOA has emerged as the trusted and proven provider of field service and mobile workforce management solutions in Latin America, with customers including Telefonica, GVT, TIM Brasil, Cablemas and most recently, Algar Telecom.
"We see massive growth potential in Latin America," said Yuval Brisker, co-founder and CEO of TOA Technologies. "From a technology standpoint, I think businesses there are ahead of the game in a lot of ways. Latin America generally is not suffering from the pains of the legacy IT systems that are burdening many North American and European businesses. And with the dramatic adoption of mobile devices, growth of mobile Internet usage and an openness to the introduction of enterprise cloud solutions in the region, it's clear that Latin America's technology infrastructure is more than ready – ready to fuel businesses' long-held goals to increase efficiency in operations and build better relationships with customers.
"As a company, we're passionate about helping businesses in Latin America fulfill these goals by putting the right technology into the hands of an unassuming group of employees – the field service workforce. And we're proud that our message is resonating. At the end of 2011, we had two people on the ground and no customers. Today, we have a team of more than 50 TOA employees throughout the region that continues to expand and a customer base that has more than doubled in just the last year, making us the clear leader in field service management solutions in this region."
TOA Technologies has grown in size and awareness in recent months, announcing in July 2013 that it raised $66 million from Technology Crossover Ventures (TCV), and most recently was named a Leader in the Gartner Magic Quadrant for Field Service Management for the second year in a row. Specifically in Latin America, the company has experienced rapid growth including:
- Going from having no revenue in the region to exceeding 20 percent of TOA's total company revenue
- Growing a dedicated TOA team from two people to more than 50
- Adding customers of all sizes from Telefonica, with operations in more than 24 countries in Latin America and Europe, to Algar Telecom, with 500 field technicians in Uberlandia, Brazil
Continuing its momentum in the region, TOA will be exhibiting at Futurecom 2013, the largest telecommunications and information technology event in Latin America. TOA will be at booth A6 during the event, which will be held October 21-24 at the Riocentro Convention Center in Rio de Janeiro. TOA representatives will be available to demonstrate the company's cloud-based field service management solution suite, ETAdirect, and how it delivers complete visibility into field service operations, gives field technicians access to the information they need and ensures that mobile employees arrive on-time, every time, to deliver a positive customer experience. TOA customers DISH Network and GVT will present at Futurecom 2013, with DISH Network on Tuesday, October 22 at 16:40, and GVT on Wednesday, October 23 at 10:10.
To learn more about TOA Technologies and its solutions for mobile workforce and field service management, visit http://www.toatech.com.
About TOA Technologies and ETAdirect
TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA's patented statistical analysis engine then uses these personalized profiles to predict when things will happen and how long they will take. With the most accurate schedules and ETAdirect's browser-based and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time and the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, TOA Technologies and its ETAdirect solution suite manage diverse mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, helping them achieve their goals of reducing operational costs while dramatically enhancing the customer experience. A Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.
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