CLEVELAND, April 29, 2013 /PRNewswire/ -- From customer service to network maintenance, utilities around the world are looking to their field service teams to help them take on some of their biggest initiatives. TOA Technologies, a leader in global field service management solutions, is at CS Week Conference 37 and the Maximo Utility Working Group (MUWG) this week, discussing how utilities can leverage their mobile workforces to improve operational efficiency and the customer experience.
TOA Technologies will be at CS Week Conference 37 in Tampa, Florida, from April 29-May 3, and at MUWG in Portland, Oregon, from April 29-May 2. At the conventions, TOA will be demonstrating how to:
- Integrate field service management solutions with asset management systems, showing how its ETAdirect solution integrates with EAM systems including IBM Maximo to provide end-to-end work order management
- Automate appointment booking and routing based on any number of factors – from employee skill sets to available inventory
- Manage the field workforce according to real-time information about each individual mobile employee, helping utilities to better meet SLAs and remain compliant with regulations, and handle rapidly changing volumes of work on the fly, such as when an outage occurs
TOA Technologies' field service management solution leverages time-based performance pattern recognition and predictive analytics to personalize the workday for each mobile employee. For service organizations of all sizes, this ensures that the right mobile employee arrives at the right appointment with the right information on time, every time. TOA is a Leader in the Gartner Magic Quadrant for Field Service Management in recognition of its visionary innovation and strong business execution.
To learn more about TOA Technologies and its field service management solutions for utilities, visit http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's patented platform, uses patented time-based pattern recognition and predictive analytics to provide the most accurate field service optimization application on the market. This unique approach to field service management delivers immediate and lasting return on investment in improved customer service and reduced operational costs. The only complete cloud application suite on the market, TOA's solutions are quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia/New Zealand.
SOURCE TOA Technologies