CLEVELAND and SAN ANTONIO, Jan. 28, 2014 /PRNewswire/ -- Utilities continue to transform their businesses, from smart grid implementations to more direct interaction with customers. As part of this transformation, they're rethinking the role of the mobile workforce – the field employees responsible for everything from maintaining the day-to-day infrastructure to managing outages. This topic – empowering the utility mobile workforce – will be a main discussion at the DistribuTECH Conference and Exhibition 2014, January 28-30. TOA Technologies, a provider of field service management solutions, will lead the conversation on mobile workforce management for utilities at its booth, 819, and with a presentation on how utilities can create "A New Mobile Workforce."
The presentation, titled "The New Mobile Workforce: Saving Margins and the Customer Experience, From the Field," is part of the mobile workforce management track, and will be led by TOA Vice President Rob Simons. It will take place on Wednesday, January 29, from 9:30 - 11 a.m. CT. Attendees will learn:
- Why the mobile workforce matters for utilities today, as they strive to increase efficiencies, reduce costs and improve customer relationships
- Lessons from companies throughout the utilities ecosystem
- How to implement changes to field service operations, supported with the right technology
TOA Technologies provides field service management solutions to the global utilities industry, partnering with utilities like E.ON, one of the U.K's leading power and gas companies, utility services providers like Morrison Utility Services and energy efficiency service providers like GoodCents. A Leader in the Gartner Magic Quadrant for Field Service Management, TOA has also been recognized in the utilities industry as a winner of the 2013 Fierce Innovation Awards: Energy Edition and the 2013 European Smart Metering Awards.
To learn more about how TOA is improving field service management for utilities, visit http://www.toatech.com.
DistribuTECH is the utility industry's leading annual smart grid conference and exhibition, covering automation and control systems, energy efficiency, demand response, renewable energy integration, advanced metering, T&D system operation and reliability, power delivery equipment and water utility technology. DistribuTECH attendees have the opportunity to network with more than 10,000 utility industry professionals from 53 countries, learn about the latest technology products and services from more than 400 exhibiting companies, attend conference sessions on the latest topics shaping the utility industry and discuss hot topics with colleagues during roundtables and other collaborative events. For more information, visit http://www.distributech.com/.
About TOA Technologies
TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA's patented statistical analysis engine then uses these personalized profiles to predict when things will happen and how long they will take. With the most accurate schedules and ETAdirect's browser-based and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time and the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across six continents, TOA Technologies and its ETAdirect solution suite manage diverse mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, helping them achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.
SOURCE TOA Technologies