IRVINE, Calif., June 14, 2016 /PRNewswire/ -- Toshiba America Information Systems, Inc., Telecommunication Systems Division addresses the need for unified communications and mobility by workers in today's challenging business environment, introducing a free version of its UCedge® client software for Android™ and iOS® smartphones and tablets and Windows® and Mac® OS X® computers. Toshiba's new Release 2.5 software adds a UCedge Essentials version that is free to IPedge® users. An Advanced version enables access to full UC functionality, including recently added capabilities for the contact center environment.
"More workers are on-the-go, trying to maximize time and juggle multiple tasks, making mobile technology a necessity. With our new UCedge Essentials, available at no additional cost, IPedge users will be able to benefit from using a mobile device as their business telephone, ensuring efficient and effective collaboration with colleagues and customers from virtually anywhere," said Brian Metherell, vice president and general manager of Toshiba America Information Systems, Inc., Telecommunication Systems Division.
The new Toshiba UCedge Essentials brings the power of unified communications and mobility to users of Toshiba's IPedge business communications systems as well as Strata® CIX phone systems with an IPedge Application Server.
UCedge Essentials Features
Available at no additional charge, UCedge Essentials offers a solid complement of productivity features conveniently accessible from the user's mobile, desktop or laptop device, including:
- Corporate Contacts — call using the Corporate Contact directory
- History — view a log of calls dialed, received and missed
- Callback/Call Through — make calls using the office phone DID number
- Visual Voice/Fax Mail — view, playback and respond to voice and fax mail
- Greeting and Routing Management — manage greetings and Follow Me routing
- Call Alert/In-call Menu — record or transfer missed calls to another extension
In addition, Toshiba has enhanced the general usability of UCedge, incorporating more natural and simple "tap" and "double click" operations for basic calling features such as making calls, transferring calls and conferencing.
For the full suite of UCedge UC capabilities, users can select UCedge Advanced, which delivers access to a built-in Softphone that allows the client, including tablets with headsets or speakerphones, to function as an extension on the system. With UCedge, users can share presence and exchange IMs with external users, including Microsoft® Skype® for Business (Lync®) Server users or external organizations. Consolidated call and IM history information from multiple devices is stored in the cloud-based Google Drive™. UCedge Advanced also supports contact center capabilities, including the ability for agents and supervisors to log into the contact center and manage customer calls using a mobile or desktop device.
Compatibility & Licensing
Toshiba's new UCedge R2.5 is compatible with IPedge EM, EC and EP business communications systems as well as Strata CIX phone systems with an IPedge Application Server. It also brings the power of unified communications and mobility to users of Toshiba's VIPedge® cloud-based business communications solution and Toshiba's Hybrid Cloud solution.
UCedge client software runs on Android and iOS smartphones and tablets and Windows and Mac OS X computers.
UCedge Essentials is included for free. UCedge Advanced requires a licensing fee. Toshiba's VIPedge includes UCedge Advanced at no extra cost in the per-user monthly fee.
To find out more, contact an Authorized Toshiba Dealer at www.telecom.toshiba.com.
For Windows and Mac computers, click here.
For Android devices, click here.
For Apple® iPhone® and iPad® devices, click here.
About Toshiba America Information Systems, Inc.
Telecommunication Systems Division (TSD)
Toshiba America Information Systems, Inc., Telecommunication Systems Division is one of the six business units of Toshiba America Information Systems, Inc. (TAIS) and offers business communication solutions for SMB enterprises and enterprises with multi-site or regional locations. Toshiba's VIPedge cloud-based business telephone solution supports up to 500 users, and the IPedge and Strata CIX systems support from 8 to 1,000 users and offer Voice over IP, voice mail and unified messaging, conferencing and collaboration, unified communications applications, networking, mobility and more. Together with Toshiba's PCs, tablets, copiers, and surveillance video cameras/recorders, Toshiba's Telecommunication Systems Division helps enterprises maximize business efficiency in communications and mobility. Headquartered in Irvine, Calif., TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. For more information, visit www.Telecom.Toshiba.com.
Toshiba Corporation, a Fortune Global 500 company, channels world-class capabilities in advanced electronic and electrical product and systems into three focus business fields: Energy that sustains everyday life, that is cleaner and safer; Infrastructure that sustains quality of life; and Storage that sustains the advanced information society. Guided by the principles of The Basic Commitment of the Toshiba Group, "Committed to People, Committed to the Future," Toshiba promotes global operations and is contributing to the realization of a world where generations to come can live better lives.
Founded in Tokyo in 1875, today's Toshiba is at the heart of a global network of 550 consolidated companies employing 188,000 people worldwide, with annual sales surpassing 5.6 trillion yen (US$50 billion) (as of March 31, 2016).
To find out more about Toshiba, visit www.toshiba.co.jp/index.htm.
For additional information, or to purchase Toshiba telecommunication products, visit http://www.telecom.toshiba.com for an Authorized Toshiba Dealer.
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Toshiba PR Contact:
Teri Sawyer, T&Co.
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SOURCE Toshiba America Information Systems - Telecommunication Systems Division