Travel Insurance Leader InsureMyTrip Extends Customer Service Call Center Hours

Oct 09, 2013, 13:00 ET from InsureMyTrip

WARWICK, R.I., Oct. 9, 2013 /PRNewswire/ -- InsureMyTrip, the top travel insurance comparison site, today announced the extension of its customer care call center hours for customers. The expansion comes in response to a steady increase in call volume from customers seeking guidance on travel insurance plans during off-peak hours and weekends. Travelers can now speak with a licensed travel insurance agent 7 days a week, Monday - Friday 7 a.m.12 a.m., and Saturday and Sunday from 9 a.m. –  9 p.m. Eastern Standard Time (EST) by dialing 1-800-487- 4722 or by e-mailing an agent at customercare@insuremytrip.com

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"Millions of travelers rely on InsureMyTrip agents to provide unbiased, trustworthy advice. We are reaffirming our commitment to provide excellent customer service by offering additional support to travelers. We want to help them choose the right insurance plan, " says InsureMyTrip CEO Jim Grace. "With the expansion of our customer call center, travelers can choose the right insurance plan with renewed confidence by reaching one of our professional travel insurance agents at a time that is most convenient for them," said Grace.

InsureMyTrip Customer Care Center Representatives are:

  • Licensed agents in all 50 U.S. states
  • Highly trained in the travel insurance and general insurance fields
  • Non-commission based
  • Enjoy helping people find the right product for their specific needs

"We're excited to offer expanded hours so we can be more accessible to our customers when it's convenient for them," says Customer Care Operations Director Peter Roca.

In addition to increasing call center hours, InsureMyTrip continues to hold its leadership position in the travel insurance market by growing its team of licensed insurance agents. With the addition of staff, InsureMyTrip continues to strengthen its superior customer service program by providing one-on-one professional assistance to travelers before, after and during a trip. InsureMyTrip also offers one of the largest selections of travel insurance companies in the industry, with over 27 top travel insurance providers to choose from. 

About InsureMyTrip:

InsureMyTrip is the leading online travel insurance comparison site featuring top products from the most trusted providers in the industry. A trusted resource that serves millions of customers worldwide, our licensed insurance agents help travelers find the right insurance plan. InsureMyTrip provides the travel insurance industry's largest customer ratings and reviews forum and a unique customer advocacy program that provides one-on-one assistance to travelers before, during, and after their trip. Established in 2000, InsureMyTrip is a division of IMT Services Corporation and headquartered in Warwick, R.I., with additional offices and data centers in Connecticut and Oregon. For more information visit www.InsureMyTrip.com.

SOURCE InsureMyTrip



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