Over a year ago, Intermountain introduced a call center initiative to provide nurse triage services for patients. TriageLogic provided the technology platform and expertise to assist them in getting the telephone triage program up and running. The software platform allows Intermountain nurses to assess and evaluate patient symptoms over the phone using protocols developed by Dr. Barton Schmitt and Dr. David Thompson. The nurse can then direct the patient to the appropriate level of care, document the call, and send the triage notes to the patient's provider using the TriageLogic software.
Intermountain was also able to leverage TriageLogic's APIs to integrate with existing systems to streamline the call flow process.
Charu Raheja, PhD and CEO of TriageLogic, says, "We are committed to innovative technology solutions that improve patient care and efficiency. The TriageLogic platform gives patients around-the-clock access to a telehealth nurse who can direct them to the appropriate level of care."
By using TriageLogic's call center platform, Intermountain can give patients 24/7 access to a telehealth nurse. Not only is the software great for patients because they are able to get medical help 24/7, but it is also a great solution to decrease unnecessary ER visits and decrease overall health care costs.
Founded in 2006, TriageLogic is a URAC accredited, physician-led provider of high-quality services and software for Tele-health. We integrate a unique blend of innovative communication solutions with medical expertise based on practical experience and a thorough understanding of the field. TriageLogic is a leading provider of top-quality triage technology, call center solutions, and mobile applications for physicians' offices and patient engagement. In 2015, TriageLogic expanded their products to include Continuwell, providing on-demand healthcare for businesses in every industry. TriageLogic provides an innovative, nurse-first model that makes telehealth more affordable and effective. The TriageLogic group serves over 7,000 physicians and covers over 18 million lives nationwide. With over 10 years of experience and six customizable products, TriageLogic and Continuwell continue to partner with private practices, hospitals, and corporations throughout the U.S. and Canada. Visit www.TriageLogic.com or contact (855) 734-4463 for more information.
Intermountain Healthcare is a Utah-based not-for-profit system of 22 hospitals, 185 clinics, a Medical Group with about 1,500 employed physicians and advanced practitioners, a health plans group called SelectHealth, and other medical services. Intermountain is widely recognized as a leader in transforming healthcare through high quality and sustainable costs. For more information about Intermountain, visit https://intermountainhealthcare.org.
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