PITTSBURGH, Oct. 31, 2011 /PRNewswire/ -- TeleTracking Technologies, Inc., the world leader in automated patient flow solutions, announced that it was recognized as a Certified Support Staff Excellence Center (CSSEC) on October 26 at the Technology Services World conference in Las Vegas, Nevada.
The Technology Services Industry Association (TSIA) and Impact Learning Systems (ILS) have collaborated to offer this formal recognition for companies that achieve certification in the Support Staff Excellence (SSE) program. Support Staff Excellence, offered by TSIA and delivered by ILS, is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people. As a result of their achievements through the SSE program, TeleTracking achieved the "Certified Support Staff Excellence Center" designation.
The TSW conference is the preeminent source of learning and peer networking in the services industry and is hosted by TSIA, the leading association for today's technology services organizations. ILS is a provider of industry-accredited customer communications training for front-line technical support and field service professionals. Companies typically initiate the SSE program to achieve a change in a particular business metric such as customer satisfaction or first-time resolution.
"We are honored to recognize TeleTracking for achieving this high industry standard," said Tom Rich, senior vice president of programs for TSIA. "TSIA's Support Staff Excellence program focuses on the key drivers in finding, motivating, and retaining top talent. Having earned the Certified Support Staff Excellence Center designation, TeleTracking has demonstrated an enduring commitment to service excellence, with highly engaged and customer-focused employees driving loyalty and retention."
SSE is based on a series of training programs for entry-level technical support and field service staff as well as supervisors and managers. The program follows a five-step design to drive service delivery efficiency improvements, reduce service staff attrition, and improve customer satisfaction scores. More information can be found at www.tsia.com/awards_and_certifications/support_staff_excellence.html.
About TeleTracking Technologies, Inc.
For more than two decades, TeleTracking Technologies, the world leader in automated patient flow, has applied proven principles of logistics management to hospitals and health systems to enhance patient care, improve financial performance and gain competitive advantage. Its industry-leading software and consulting services create an enterprise-wide platform that connects patient flow to patient care for better outcomes. TeleTracking solutions reduce overcrowding, cut costs, generate revenue, fight the spread of infection, manage assets, accelerate patient transfers and provide a wealth of data for continual operational improvement and business development. For more information visit www.teletracking.com or contact us at email@example.com.
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. Find TSIA online at www.tsia.com.
About Impact Learning Systems
As industry leaders in understanding and improving the representative/customer interaction, Impact Learning Systems offers training, consulting, and customized services to help the world's most successful companies build top-performing teams. www.impactlearning.com
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