PITTSBURGH, Oct. 30, 2013 /PRNewswire/ -- TeleTracking Technologies, leading provider of Real-Time Capacity Management™ solutions, announced that it was recognized as a Certified Support Staff Excellence Center on October 23 at the Technology Services World (TSW) Service Transformations conference in Las Vegas.
The Technology Services Industry Association (TSIA) and Impact Learning Systems (ILS) have collaborated to offer this formal recognition for companies that achieve certification in the Support Staff Excellence (SSE) program. Support Staff Excellence, offered by TSIA and delivered by ILS, is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people. As a result of their achievements through the SSE program, TeleTracking achieved the "Certified Support Staff Excellence Center" designation.
The TSW conference is the preeminent source of learning and peer networking in the services industry and is hosted by TSIA, the leading association for today's technology services organizations. ILS is a provider of industry-accredited customer communications training for front-line technical support and field service professionals. Companies typically initiate the SSE program to achieve a change in a particular business metric such as customer satisfaction or first-time resolution.
"We are glad to honor TeleTracking for achieving this high industry standard," said Tom Rich, senior vice president of programs for TSIA. "TSIA's Support Staff Excellence program focuses on the key drivers in attaining, motivating, and maintaining first-rate talent. Having earned the Certified Support Staff Excellence Center designation, TeleTracking has demonstrated a lasting commitment to service excellence, with highly connected and engaged employees driving customer satisfaction and retention."
SSE is based on a series of training programs for entry-level technical support and field service staff as well as supervisors and managers. The program follows a five-step design to drive service delivery efficiency improvements, reduce service staff attrition, and improve customer satisfaction scores. More information can be found at www.tsia.com/services-excellence/support-staff-excellence.html.
For more than two decades, TeleTracking Technologies has applied proven principles of logistics management to hospitals and health systems to enhance patient care, improve financial performance and gain competitive advantage. Its industry-leading software and consulting services create an enterprise-wide platform to cut costs, reduce overcrowding, fight the spread of infection, manage assets, accelerate patient transfers and provide a wealth of data for continual operational improvement and business development. TeleTracking provides process planning, patient flow redesign and asset management optimization through its consulting divisions, TeleTracking Avanti Consulting Services and TeleTracking RTLS Workflow Consulting. TeleTracking has been rated by KLAS (www.KLASresearch.com) as the patient flow Category Leader six times in the last seven years. For more information, visit www.teletracking.com and join the conversation at http://blog.teletracking.com/.
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or like us on Facebook and the TSIA Books Facebook page.
About Impact Learning Systems
As industry leaders in understanding and improving the representative/customer interaction, Impact Learning Systems offers training, consulting, and customized services to help the world's most successful companies build top-performing teams. Visit Impact Learning Systems at www.impactlearning.com.
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