Turkcell Global Bilgi Has Again Returned With a First Place Award
ISTANBUL, July 9, 2013 /PRNewswire/ --
Turkcell (NYSE: TKC, ISE: TCELL), the leading technology and communication company in Turkey has proven itself yet again in the international arena. Its subsidiary Turkcell Global Bilgi won first place in the "Best Outsourcing Partnership" category in the call center industry's largest worldwide organization, ContactCenterWorld.com's EMEA (Europe-Middle East and Africa) regional finals held in Vienna.
Turkcell Global Bilgi added yet another award to its achievements by taking first place at the ContactCenterWorld.com, one of the most prestigious organizations in the worldwide call center industry. At this important event in Vienna, in which the world's leading call center companies competed, Turkcell Global Bilgi received the "Best Outsourcing Partnership" award for its collaboration with Life :) which is among the three largest GSM companies in Ukraine. Turkcell Global Bilgi won the award by increasing employee satisfaction in Life :) to improve the quality of services provided to the customers therefore achieving the highest customer satisfaction within the industry in the past four years.
Turkcell Global Bilgi Chief Executive Officer Bahadir Pekkan, stated the following, "Since its establishment we have received many prestigious awards at the international arena while representing Turkey. We are proud to have been recognized for the service we offer to our customers with our superior technology, way of approach and the 14 years of experience, not only locally but among the different countries. The service we offer Life :), one of the largest companies in Ukraine, has been awarded with first place in the EMEA regional finals held by ContactCenterWorld.com and we have conducted all our operations up to this date with the vision of representing our country in best possible way on all platforms as the first and only Turkish call center with investments abroad. We will continue to pursue value added solutions that benefits the greater good with the same determination."
Turkcell is the leading communications and technology company in Turkey, with 34.9 million subscribers as of March 31, 2013. Turkcell is a leading regional player, with market leadership in five of the nine countries in which it operates with its approximately 69.2 million subscribers as of March 31, 2013. It was one of the first among global operators to have implemented HSPA+. It has achieved up to 43.2 Mbps speed using the Dual Carrier technology, and is continuously working to provide the latest technology to its customers, e.g. 84 Mbps in the near future. Three years after its establishment, Turkcell Global Bilgi, which made its first foreign investment in Ukraine, in 2008 to offer services to customers in Ukraine and Russia, has become Ukraine's "fastest growing outsourcing call center." Then it expanded its service network with the call center that opened in Belarus in 2010. Currently, Turkcell Global Bilgi is serving customers in Ukraine, Belarus and Russia and employs a total of 1,000 people abroad with a total of five call centers, 4 in Ukraine and 1 in Belarus. Turkcell Superonline, a wholly-owned subsidiary of Turkcell, is the one and only telecom operator to offer households fiber broadband connection at speeds of up to 1,000 Mbps in Turkey. As of February 28, 2013, Turkcell's population coverage is at 99.19% in 2G and 84.26% in 3G. Turkcell reported a TRY2.7 billion (US$1.5 billion) revenue with total assets of TRY18.9 billion (US$10.4 billion) as of March 31, 2013. It has been listed on the NYSE and the ISE since July 2000, and is the only NYSE-listed company in Turkey. Read more at http://www.turkcell.com.tr
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