ISTANBUL, November 5, 2012 /PRNewswire/ --
Turkcell (NYSE: TKC, ISE: TCELL), the leading communications and technology company's 100% subsidiary Turkcell Global Bilgi, Turkey's leading customer relations management center have received 2 awards at the world's largest call center sector organization; ContactCenterWorld's 2012 Top Ranking Performers Awards. Turkcell has been ranked first in the Best Outsourcing Partnership category, while ranking second for the Best Self-Service Technology for a Contact Center.
Turkcell Global Bilgi's General Manager Bahadır Pekkan said: "Since our inception, we have put our name to many successes and honored these with the awards we have been granted in Turkey and internationally. Our ranking as first in the "Best Outsourcing Partnership" and our second place ranking in the "Best Self-Service Technology for a Contact Center" categories from ContactCenterWorld, globally one of the most prestigious awards organization; is an honor both for us and for Turkey. As Turkey's leading customer relationship management center with a 45% market share; we will continue to deliver our services to Turkey and our customers with determination, courage, and innovation through our 10,000 employees working at 18 different locations in Turkey and abroad."
Turkcell Global Bilgi received its "Best Outsourcing partnership" award for Turkey's Ministry of Labor and Social Security Communication Center, which was held up as an exemplary public project with a high solution rate of 87% for initial contact and customer satisfaction. The Labor and Social Security Communication Center contributed millions of Turkish Lira to the country's economy in one year. Turkcell Global Bilgi won its other award in the "Best Self-Service Technology for the Contact Center" category for the Voice Recognition technology, acknowledged globally as exemplary technology that reduces confirmation time to 5 seconds on average, in cases where confirmation and id verification is requested of customers.
Ranking among the top 3 each year in the ContactCenterWorld's world finals, Turkcell Global Bilgi, in 2011 received the "Best Contact Center" and "Best Incentive Scheme" awards; positioning it as the World's champion for the third consecutive time, and thus being a great source of pride for Turkey itself.
About ContactCenterWorld "Top Ranking Performers":
"Top Ranking Performers" is the global finals of a contest organized by ContactCenterWorld.com, one of the leading organizations in the call center sector, to determine the best in the business. Annually, Contactcenterworld holds a two-stage contest to determine the best call centers of the year. Contactcenterworld.com, separating the world into three regions (AMERICAS, APAC and EMEA), determines the best call centers by continent at the initial stage. The winning call centers then compete in 9 different categories for the title of "best in the world" at the global finals. Each year, more than 1,000 companies take part in this event, which is regarded as one of most prestigious in the sector.
ABOUT TURKCELL GLOBAL BILGI
Turkcell Global Bilgi, formed in 1999 and owned 100% by Turkcell, is the leading customer relations management center in Turkey with a 45% market share. Turkcell Global Bilgi serves in 18 different regions through 13 call centers located in Turkey and 5 abroad, with 10,000 employees in total, 1,000 being outside Turkey with a capacity of 7,500 seats. Turkcell Global Bilgi's operations in Turkey are located in Istanbul (3 locations), Izmir, Erzurum, Diyarbakir, Ankara, Eskisehir, Karaman, Artvin, Trabzon, Van and Karabuk; and abroad in Ukraine (4 locations) and Belarus. Having realized the first technology investment in eastern Turkey with the Erzurum and Diyarbakır call centers, Turkcell Global Bilgi is also the first Turkish call center operating beyond Turkey through its investment in Ukraine.
Turkcell is the leading communications and technology company in Turkey, with 35.2 million subscribers as of September 30, 2012. Turkcell is a leading regional player, with market leadership in five of the nine countries in which it operates with its approximately 68.1 million subscribers as of September 30, 2012. It has become one of the first among the global operators to have implemented HSPA+. It has achieved up to 43.2 Mbps speed using the Dual Carrier technology, and is continuously working to provide the latest technology to its customers, e.g. 84 Mbps in the near future. As of September 30, 2012, Turkcell population coverage is at 99.17% in 2G and 83.14% in 3G. Turkcell reported a TRY2.8 billion (US$1.5 billion) net revenue with total assets of TRY18.0 billion (US$10.1 billion) as of September 30, 2012. It has been listed on the NYSE and the ISE since July 2000, and is the only NYSE-listed company in Turkey. Read more at http://www.turkcell.com.tr
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