Ugam Partners With OnePoint Global to Enhance Mobile and SMS Survey Capabilities

Managed Analytics Leader Expands Expertise in Mobile Surveys, Including Offline, SMS and App, to Deliver Market Research Surveys With Improved Response Rates and Real-Time Reporting

Aug 25, 2015, 09:00 ET from Ugam

NEW YORK, Aug. 25, 2015 /PRNewswire/ -- Ugam, a global leader in managed analytics, today announced its partnership with OnePoint Global, providers of mobile and online survey technology solutions for research agencies and enterprise insight programs. The alliance enhances Ugam's mobile and SMS-based survey capabilities, building on the company's market research (MR) technology expertise.

OnePoint Global's technology enables Ugam to quickly and easily set up mobile surveys – including branded survey apps, in-app surveys and SMS-based surveys – that look great on any phone, tablet or browser and can collect responses online or offline. OnePoint Global's survey technology enables Ugam to quickly and easily set up mobile surveys that enable its MR clients to capture powerful real-time and in-the-moment insights from customers.

By partnering with OnePoint Global, Ugam continues to expand the scope of its MR solutions expertise and reinforce its commitment to investing in technology and delivering high-quality, technology-led market research operations solutions. OnePoint Global's technology enables Ugam to quickly set up mobile surveys for any device that enable the company's clients to capture "in-the-moment" feedback from their customers in real-time. As mobile surveys become increasingly important, Ugam is expanding its expertise in this area in order to help its clients capitalize on the improved response rates, reduced costs and reduced time to insights that mobile technology – especially SMS – promises. The company's technology team has a deep understanding of user behavior and sophisticated approaches to improving the customer experience across devices, driving respondent cooperation rates across all platforms, and continues to actively develop its expertise. The partnership with OnePoint Global is an example of Ugam's pursuit of new technologies.

"We're committed to delivering the best technology-driven MR support services available, and we're actively seeking partnerships that help us achieve that objective," said Ugam CEO Sunil Mirani. "OnePoint Global has seven years of experience in SMS surveys – more than any other vendor – and their demonstrated leadership in this field is why we're partnering with them. By leveraging their mobile technology expertise, we're able to deliver better solutions to our clients."

OnePoint Global's mobile survey technology is easy to configure, enables client branding, uses simple mobile-oriented response mechanisms (e.g., rating sliders, drag-and-drop rankings, etc.), and the surveys are perfectly formatted for any device, in any language and in any country. SMS surveys are simple and fast and let researchers reach everyone, even those using the most basic phones with no internet connection and respondents in poorer coverage areas.

The system back end provides a customizable dashboard that enables Ugam to launch surveys in minutes, and provide clients with real-time reporting. The innovative technology also provides Ugam with a sophisticated questions editor and routing capabilities; the ability to capture voice, picture and video from interviews; and seamless, flexible integration with customer databases, CRM systems and reporting platforms.

"Consumers want to be able to take surveys at a time that suits them on their platform of choice, and our technology enables that," said OnePoint Global CEO Neil Jessop. "Our partnership with Ugam helps them stay at the cutting edge of MR survey design and delivery – ramping up surveys quickly, providing faster data and insights to their clients and engaging consumers in a way that increases participation."

About OnePoint Global

OnePoint Global (www.onepointglobal.com) has been a pioneer in mobile research since 2006. No other company can match their knowledge, experience or mobile survey platform capability. They have completed over 30,000 projects in 74 countries and support 6 of the top 7 global research agencies and many major global brands.

OnePoint Global's mobile survey technology is unique, as respondents are able to select their preferred method to reply. With the widest number of mobile data collection channels, this broad reach nurtures high response rates and high levels of engagement.

The increasingly global scope of OnePoint Global's work sees them deploying mobile research across continents and amongst audiences with different mobile needs and different usage levels. OnePoint Global provides clients with unrivalled mobile survey technology and support to help them connect with audiences across key markets and regions, when, how and where they need to.

About Ugam

Ugam is a global leader in managed analytics that helps retailers, brands and market research firms transform big data into valuable insights. The company's unique managed services offering combines a proprietary big data technology platform with deep domain knowledge and analytics expertise to empower clients to make decisions that improve their business. For retailers, online marketplaces and brands, Ugam supports better merchandising, marketing and channel management decisions through the use of analytics. For market research firms and insight-based consultancies, Ugam offers a portfolio of solutions including end-to-end research operations, technology transitioning support, and data warehousing, visualization and reporting that enables them to better serve their clients. Five of the top 10 U.S. retailers, many of the world's largest brands and online marketplaces, and 13 of the top 25 market research firms work with Ugam because of its ability to deliver high-quality insights with unmatched customer experience.

Contact:

Veera Fernandes 
Marketing & Communications Lead 
veera.fernandes@ugamsolutions.com

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